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We can't verify your subscription status - Unable to access any adobe program

New Here ,
Jul 22, 2022 Jul 22, 2022

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I started my computer up today after working with premiere the day before to find that it suddenly wouldn't let me access any adobe program in the suite.  Each greets me with a verify status error.  I've attempted to delete all the adobe HKEY registries, restarted the router, restarted the computer, restarted the software but nothing seems to work.  I don't have an antivirus software that would be blocking it, so I'm not sure what to do here.  I'm on a deadline to get my edits done and I desparately need this fixed. 

 

 

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Community Expert ,
Jul 26, 2022 Jul 26, 2022

1. do you have a subscription?  (check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com)

 

2. is your os win 10 (and up-to-date) or win 11?

 

if yes and yes, check that your default browser supports tls 1.2, https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

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Community Expert ,
Jul 26, 2022 Jul 26, 2022

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Nancy O'Shea— Product User, Community Expert & Moderator
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Adobe Employee ,
Jul 27, 2022 Jul 27, 2022
LATEST

Hi there,

Thanks for writing in. Please make sure of connecting to internet regularly to keep the Creative Cloud desktop application synced and updated(as mentioned by the expert above). Let us know if it brings any change.

 

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