What a terrible time with customer service

Community Beginner ,
Jun 13, 2021 Jun 13, 2021

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So I went to try and upgrade my account which I mysteriously could not do on my own.  I initiated a chat and the nice customer service rep told me that I was having issues because I was paid until June 28/2022.  Okay fine thats cool.  I did not remember upgrading, but then again I am getting old.  Later I get an email from that same rep saying that I was good only till 2021 and I would need to contact Adobe to extend my plan.  Okay great so what I was initially trying to do.... Back to square one.  I try to update my subription tonight and I still cant update my plan.  Back to chat, this time the rep just straight up cancels my acount (with 2 weeks remaining of a pre-paid plan) .  I did not want my pre-paid plan cancelled early.  I guess he wanted that sale badly cause I had a PDF waiting in my emails inbox ready to accept a new monthly plan. I always pre-pay annualy so I am not sure why the rep sent me a monthly plan.  Let the rep know and he sent me a annual quote.  I asked him why my current plan was cancelled and crickets.  I tried again and got passed around between 2 reps.  WHAT IS GOING ON.  This might be some of the worst  incompetant customer service I have ever received.  I am frustrated as a loyal paying customer and feel I would be best served elsewhere as a customer.  It is pretty clear that Adobe only cares about my money (as evidenced by the swift account cancellation and emails sent by the rep)

 

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Account management , Billing

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Adobe Community Professional ,
Jun 14, 2021 Jun 14, 2021

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these are user-to-user forums, so you'll need to return to chat.

 

you should skip most of that story.  just tell the rep you wanted to upgrade and/or extend your annual subscription that wasn't supposed to expire for 2 weeks but was erroneously cancelled by another rep when you asked for help upgrading and/or extending. 

 

now, you'd like an annual subscription (if you do not have one) with, at least, those additional 2 weeks added at no additional charge.

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Adobe Community Professional ,
Jun 14, 2021 Jun 14, 2021

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English is not a primary language for most people.  For best results, keep sentences short and on topic so as not to confuse anyone.

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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