What happens if account is suspended?

New Here ,
May 01, 2022 May 01, 2022

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I have been having issues with my card. My renewal couldn't process. I updated (changed) my card details. Yet somehow there are issues. I'm worried my account will get suspended.

 

What exactly happens? Is my suspension terminated after paying? Is it a forever thing? Do I lose data?

 

Please help me. Thanks.

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Adobe Community Professional ,
May 01, 2022 May 01, 2022

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Hi @defaultmr0x4ied2nha,

Please contact support for resolution of this matter. Only they can act in account related issues.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Adobe Community Professional ,
May 01, 2022 May 01, 2022

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What exactly happens? Is my suspension terminated after paying? Is it a forever thing? Do I lose data?

 


By @defaultmr0x4ied2nha

 

Any files you have locally will remain on your computer.

For files on the Cloud:

 

What happens to my existing files?
You can continue to access your Creative Cloud files on your computer and the Creative Cloud website, subject to a 2-GB cloud storage limit. If you’re over the 2-GB cloud storage limit when you cancel, you have 30 days to move files out of cloud storage.

 

from here:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

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