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What Happens if I Miss a Monthly Payment on the "Annual, Paid Monthly" Plan?

New Here ,
Mar 11, 2017 Mar 11, 2017

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I am aware that on the "Monthly Plan" the software locks the user out if the subscription is not renewed at the start of the next month. Is that the same case for the "Annual, Paid Monthly" plan? If the agreement locks the user in for a full year-use of the software, how would a missed payment compromise it? Does the subscription revert to being renewed for the next month? Does the unpaid amount become an overdue balance for the end of the renewal date? How does the risk system work compared to the "Monthly Plan"? I am simply curious.

Thanks in Advance,

Diamond S.

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correct answers 1 Correct answer

Adobe Employee , Mar 14, 2017 Mar 14, 2017

Hi,

If a payment fails, additional payment attempts are made after the due date. If payment continues to fail, your Creative Cloud account becomes inactive and the paid features of your account are deactivated.

You may also refer - Adobe Store | Online order and payment FAQ

Kindly Contact Customer Care for any additional information.

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Adobe Community Professional ,
Mar 11, 2017 Mar 11, 2017

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using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Adobe Employee ,
Mar 14, 2017 Mar 14, 2017

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Hi,

If a payment fails, additional payment attempts are made after the due date. If payment continues to fail, your Creative Cloud account becomes inactive and the paid features of your account are deactivated.

You may also refer - Adobe Store | Online order and payment FAQ

Kindly Contact Customer Care for any additional information.

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New Here ,
Sep 03, 2018 Sep 03, 2018

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Hello!

what does "the paid features of your account are deactivated." exactly means? (sorry, english is not my first language)

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Adobe Community Professional ,
Sep 03, 2018 Sep 03, 2018

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It means the software won't work.

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Adobe Community Professional ,
Sep 04, 2018 Sep 04, 2018

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The software will stop working. Your cloud space will shrink to 2Gb. You my loose data after a grace period. Lightroom will cancel the all modules except the library.

If you have Lr CC you will have to pay attention to the Tb of data you may store to the cloud.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Dec 04, 2019 Dec 04, 2019

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In other words... youre holding our data hostage... literally for ransom.  You understand that some of us have principles and that we may discontinue use of your product because of the way we are being treated regardless of how your product performs?

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Adobe Community Professional ,
Dec 04, 2019 Dec 04, 2019

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>holding our data hostage... literally for ransom

 

Rent an apartment and stop paying... you will be evicted

Rent a car and stop paying... it will be repossesed

Rent software and stop paying... it will stop working

 

CLOUD storage is not the same as a directory on your hardware... stop paying, and you lose access

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New Here ,
Jul 10, 2020 Jul 10, 2020

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Thank you answer. can you clarify this part of the question "Does the unpaid amount become an overdue balance for the end of the renewal date?" thank you.

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LEGEND ,
Jul 11, 2020 Jul 11, 2020

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I suggest you start your OWN conversation and detail the question, or questions, you have on plans and payments of the plan you have.

 

This forum is not a direct line to Adobe support. 99% of members to these forums are users just like you. Sometimes, Rarely, do actual Adobe Staff members reply to posts on these forums.

 

In the Correct Answer listed for this topic are 2 links. One to the FAQ's of the payment details and another to contact Adobe Directly. Take the time to read the FAQ's and if need be contact Adobe througfh the Chat system.

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New Here ,
Dec 10, 2020 Dec 10, 2020

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 When after the due date is failed that it will be charged again 

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