Participant

Answered

What Happens if I Miss a Monthly Payment on the "Annual, Paid Monthly" Plan?

Forum|Forum|8 years ago
March 11, 2017
5 replies
111404 views

I am aware that on the "Monthly Plan" the software locks the user out if the subscription is not renewed at the start of the next month. Is that the same case for the "Annual, Paid Monthly" plan? If the agreement locks the user in for a full year-use of the software, how would a missed payment compromise it? Does the subscription revert to being renewed for the next month? Does the unpaid amount become an overdue balance for the end of the renewal date? How does the risk system work compared to the "Monthly Plan"? I am simply curious.

Thanks in Advance,

Diamond S.

Correct answer Kanikas

Hi,

If a payment fails, additional payment attempts are made after the due date. If payment continues to fail, your Creative Cloud account becomes inactive and the paid features of your account are deactivated.

You may also refer - Adobe Store | Online order and payment FAQ

Kindly Contact Customer Care for any additional information.

T

Trxpci5C6E

Participant

When after the due date is failed that it will be charged again

Marlon Blackbird

Participant

Thank you answer. can you clarify this part of the question "Does the unpaid amount become an overdue balance for the end of the renewal date?" thank you.

Just Shoot Me

Legend

I suggest you start your OWN conversation and detail the question, or questions, you have on plans and payments of the plan you have.

This forum is not a direct line to Adobe support. 99% of members to these forums are users just like you. Sometimes, Rarely, do actual Adobe Staff members reply to posts on these forums.

In the Correct Answer listed for this topic are 2 links. One to the FAQ's of the payment details and another to contact Adobe Directly. Take the time to read the FAQ's and if need be contact Adobe througfh the Chat system.

John T Smith

Community Expert

>holding our data hostage... literally for ransom

Rent an apartment and stop paying... you will be evicted

Rent a car and stop paying... it will be repossesed

Rent software and stop paying... it will stop working

CLOUD storage is not the same as a directory on your hardware... stop paying, and you lose access

Kanikas

Correct answer

Community Manager

Hi,

If a payment fails, additional payment attempts are made after the due date. If payment continues to fail, your Creative Cloud account becomes inactive and the paid features of your account are deactivated.

You may also refer - Adobe Store | Online order and payment FAQ

Kindly Contact Customer Care for any additional information.

L

lydias53940718

Participant

Hello!

what does "the paid features of your account are deactivated." exactly means? (sorry, english is not my first language)

Peru Bob

Community Expert

It means the software won't work.

kglad

Community Expert

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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