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Participant
June 19, 2018
Answered

What happens to my content if I cancel my CC subscription?

  • June 19, 2018
  • 1 reply
  • 40886 views

My CC subscription is set to renew in a few weeks, but I don't use it enough to justify the cost, so I'm going to cancel. If I cancel today, will I still be able to use the software through the end of the subscription? Will I still be able to access my content? Or am I better off backing up files to a hard drive before canceling, so that I don't lose them?

It seems that if I've already paid for a year I should be able to use CC for the entire year... but there's a warning on the cancellation screen that's leading me to believe otherwise.

Correct answer Peru Bob
quote

Will the creative cloud files that are saved on a hard drive become accessible and editable again if I make a new account in the future (that includes a paid subscription)?


By @defaultnwrbqiniyu2b

 

Yes.

1 reply

kglad
Community Expert
Community Expert
June 19, 2018

you'll lose files only saved on adobe's cloud servers so, of course, you need those files on storage you control (eg, your harddrive).

when you cancel you'll have access to a free membership, How to cancel your Adobe Creative Cloud plan or membership but you'll lose access to programs unless you're entitled to a trial.

Participant
June 23, 2021

Will the creative cloud files that are saved on a hard drive become accessible and editable again if I make a new account in the future (that includes a paid subscription)?

kglad
Community Expert
Community Expert
October 13, 2023

My work made a new Adobe account while i was away, and even tho im working from the same computer i cannot access or edit the files saved in the cloud. Files saved on my harddrive works fine. I tried logging in to the old account and checked https://assets.adobe.com/files and https://assets.adobe.com/deleted but none of the files are there. Are they lost for good? TIA


did you sign in to your cc desktop app with your old adobe id?