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mikeg5350610
Participant
June 19, 2018
Answered

What happens to my content if I cancel my CC subscription?

  • June 19, 2018
  • 1 reply
  • 40886 views

My CC subscription is set to renew in a few weeks, but I don't use it enough to justify the cost, so I'm going to cancel. If I cancel today, will I still be able to use the software through the end of the subscription? Will I still be able to access my content? Or am I better off backing up files to a hard drive before canceling, so that I don't lose them?

It seems that if I've already paid for a year I should be able to use CC for the entire year... but there's a warning on the cancellation screen that's leading me to believe otherwise.

    Correct answer Peru Bob
    quote

    Will the creative cloud files that are saved on a hard drive become accessible and editable again if I make a new account in the future (that includes a paid subscription)?


    By @defaultnwrbqiniyu2b

     

    Yes.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 19, 2018

    you'll lose files only saved on adobe's cloud servers so, of course, you need those files on storage you control (eg, your harddrive).

    when you cancel you'll have access to a free membership, How to cancel your Adobe Creative Cloud plan or membership but you'll lose access to programs unless you're entitled to a trial.

    D
    default29bq5gkg6qbc
    Participant
    November 7, 2023

    Hi! My company didn't subscribe to a new year of Adobe CC so now I can't access the files on the cloud. If I renew my subscription, will the files still be linked to my account and will I be able to work with them again? Or are they definitively erased? (I was sure I saved a copy on my computer but it seems I didn't and the file is really important)

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    November 7, 2023

    @default29bq5gkg6qbc 

     

    quote

    Your Creative Cloud files are stored on your desktop and the Creative Cloud servers. If you cancel or downgrade your paid membership, you still have access to all the files in the Creative Cloud folder on your computer and via the Creative Cloud website.

    Your account will be downgraded to a free membership, which includes 2 GB of storage. If you’re using more than 2 GB of storage, you won't be able to upload new files to the cloud. To upload new files, delete files on the Creative Cloud server until the amount of storage you're using drops below 2 GB.

    If you're over your storage limit, you have 30 days to reduce your online usage. After 30 days, you could lose access to some or all of your files saved on the Creative Cloud servers.



     

    from here:

    https://helpx.adobe.com/creative-cloud/faq.html#storeNServe

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