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natali5C3E
Participant
July 18, 2021
解決済み

What happens when a subscription is suspended?

  • July 18, 2021
  • 返信数 4.
  • 38623 ビュー

Can someone explain what exactly happens if your subscription gets suspended? Do you have to pay any fees or the rest of the remaining bill?

解決に役立った回答 kglad

@Ih333, use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

返信数 4

G
gaia_9160
Participant
September 16, 2024

Io non ho più carta di credito e non ho più utile abbonamento.

<email removed-kglad>

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 16, 2024

@gaia_9160 

 

do you have a question?

G
gaia_9160
Participant
September 16, 2024
Non ho più la carta di credito e non ho più l'abbonamento
Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
July 20, 2021

Hi @natali5C3E,

Did you read & understand the subscription terms you agreed to when you joined?


Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea— Product User & Community Expert
    ProDesignTools
    Community Expert
    ProDesignToolsCommunity Expert
    Community Expert
    July 18, 2021

    Hi,

     

    It depends on what type of subscription you have (Annual or Monthly) and how much time you have left on your agreed-upon subscription term.

     

    You can find that information here (e.g., "Annual plan, paid monthly"):

     

    https://account.adobe.com/plans

     

    Then, please see Adobe's Subscription and Cancellation Terms here for more details regarding cancellation or suspension for the plan you have:

     

    https://www.adobe.com/legal/subscription-terms.html

     

      T
      Test Screen Name
      Legend
      July 18, 2021

      You've contracted to pay the rest of the year, but Adobe will give a 50% discount if you actually cancel. If you do not have funds your subscription is suspended (cannot run the software) but the contract doesn't go away. Indeed, Adobe would be within their rights to launch debt recovery processes, which could cost YOU hundreds of dollars extra.

      Don't let it happen!

        I
        Ih333
        Participant
        October 10, 2022

        Hello,

        I have the same issue, and my subscription is suspended but still says renews next year although I can't access adobe apps, how much do I have to pay for adobe? I can't cancel it because there's nothing in "plans" section 

          kglad
          Community Expert
          kgladCommunity Expert解決！
          Community Expert
          October 10, 2022

          @Ih333, use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
          in the chat field (lower right), type AGENT
          be patient, it can take quite a while to reach a human

          p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

          p.p.s. you can also use twitter to tweet @AdobeCare

          p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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