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What is "CCSN,ALL,MLP,ERR12,MUN,001,N/A,1YR RNW"?

Explorer ,
Feb 17, 2022 Feb 17, 2022

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I just received a PayPal charge for:

"CCSN,ALL,MLP,ERR12,MUN,001,N/A,1YR RNW" with a total of 

"$635.87"!

 

I have no idea what this is for.  I have a Creative Cloud Subscription and it shows up in my invoices but not this charge. 

 

Update:  I just realized I was charged for this last year too but have no idea what it is for!  

Please Help!

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Account management , Billing

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correct answers 1 Correct answer

Adobe Employee , Feb 17, 2022 Feb 17, 2022

TwoEdge, you can find information on how to review recent orders at https://helpx.adobe.com/x-productkb/policy-pricing/adobe-stores-online-order-payment-faq.html.  If you have a question about a specific charge, then please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen, and a member of our support team will be happy to review the charge with you.

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Adobe Employee ,
Feb 17, 2022 Feb 17, 2022

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TwoEdge, you can find information on how to review recent orders at https://helpx.adobe.com/x-productkb/policy-pricing/adobe-stores-online-order-payment-faq.html.  If you have a question about a specific charge, then please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen, and a member of our support team will be happy to review the charge with you.

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New Here ,
Sep 20, 2022 Sep 20, 2022

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I'm having issues with the cancellation of my purchase and am trying to contact Adobe by chat, mail or phone, but cannot find any contact whatsoever. Where can I simply contact someone who can help me?

 

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Community Expert ,
Sep 20, 2022 Sep 20, 2022

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To contact support, login to your account and navigate to the URL below, wait on the page that opens, it will automatically show a chat popup after sometime. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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New Here ,
Sep 21, 2022 Sep 21, 2022

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TwoEdge, you can find information on how to review recent orders at https://helpx.adobe.com/x-productkb/policy-pricing/adobe-stores-online-order-payment-faq.html.  If you have a question about a specific charge, then please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen, and a member of our support team will be happy to review the charge with you.


By @Jeff A Wright

@Jeff A Wright, Facing same issue for last 3 days, but found your reply helpful.
Much Thanks

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