Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
1

What is the billing customer service phone number?

New Here ,
Apr 12, 2014 Apr 12, 2014

what is the billing customer service phone number?

12.4K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Jul 29, 2015 Jul 29, 2015

Hi lisa caret,

Adobe Reader is free, but I checked your account and see that you have an ExportPDF subscription (which you can access via Acrobat Reader). Is that the product you're having a billing issue with? From what I can tell, your subscription renewal is currently processing.

Please let me know if there's something that I can help with and I'll do my best to get you sorted out.

Best,

Sara

Translate
Guest
Apr 13, 2014 Apr 13, 2014

You can call Adobe customer service on 0844 545 7857

The team will sort your problems out.

I found the number here

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 26, 2024 Jul 26, 2024

no help

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 30, 2024 Jul 30, 2024

Hi Patricia38834860cvk2,

 

Thank you for reaching out.

 

If you need help with the billing, contact the support team, who will check this for you.

I am afraid that we do not have access to the billing information. Please check your inbox for more information.

 

Thanks,

Meenakshi

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 14, 2014 Apr 14, 2014

Hi drums60,

Please Contact Adobe Support and they will help you.

Please Dial in : 1-800-833-6687

Or

you are also welcome to contact our support team at http://adobe.ly/yxj0t6

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 29, 2015 Jul 29, 2015

I called 1-800-833-6687 for billing issue re: Adobe Reader. "Adobe does provide phone support for Adobe Reader." Sent me back to website, which is worthless. Email from Adobe told me my account needed updating (info in my account is all correct). Email has no phone # and is a "do not reply to this email." Wow. I'm ASKING them to take my money. And this is their version of "customer support"?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Jul 29, 2015 Jul 29, 2015

Hi lisa caret,

Adobe Reader is free, but I checked your account and see that you have an ExportPDF subscription (which you can access via Acrobat Reader). Is that the product you're having a billing issue with? From what I can tell, your subscription renewal is currently processing.

Please let me know if there's something that I can help with and I'll do my best to get you sorted out.

Best,

Sara

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 29, 2015 Jul 29, 2015

I’ve received two emails saying my credit card info is invalid (address). I’ve checked and double-checked my account info and all IS correct. Not sure what else to do.

LC

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Jul 29, 2015 Jul 29, 2015

Hi LC,

Please watch for a private message; I'm going to see what I can do for you.

Best,

Sara

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 05, 2024 Nov 05, 2024

I am trying to cancel subsripition and it is telling me there is a problem and to call but i cant find a phone number

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 10, 2024 Nov 10, 2024

If your subscription is from Adobe, and not from the App Store from Apple or the Google Play Store or similar, you can cancel your subscription by going to https://account.adobe.com/plans, select the plan via "Manage plan" and cancel. 

 

If you can't self cancel (e.g., if you have issues with your credit card and the last payment got refused), you can contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via X (formerly known as Twitter):
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

 

For the Adobe app store et al., please contact their support.

ABAMBO | Hard- and Software Engineer | Photographer
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 05, 2024 Nov 05, 2024

I had adobe pro for $19.99

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 05, 2024 Nov 05, 2024

what kind of crap site is this it takes me to the same answer which is generic

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 10, 2024 Nov 10, 2024

What same answer?

ABAMBO | Hard- and Software Engineer | Photographer
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 11, 2025 Jun 11, 2025

Is there an actual phone number for billing

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 12, 2025 Jun 12, 2025
LATEST

@DC_WORKS5349 

 

no.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines