What kind of scam?

New Here ,
Dec 11, 2021 Dec 11, 2021

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Good day!
You are debiting money from my card. I am not subscribed to your services. What kind of scam?
How do I call you? How do you write?
Sincerely,
Alexey Krivonogov

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correct answers 1 Correct answer

Adobe Community Professional , Dec 11, 2021 Dec 11, 2021

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
T

...

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Adobe Community Professional ,
Dec 11, 2021 Dec 11, 2021

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Dec 11, 2021 Dec 11, 2021

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You are debiting money from my card. I am not subscribed to your services.

============

This is NOT Adobe support.  This is a user-to-user forum. 

 

If you are certain you or a family member did not order any Adobe products or services, contact your bank immediately.  Your card may have been compromised.  Adobe would not be able to help you with that.  Your bank will ask you to sign some legal papers to launch a fraud investigation with local law enforcement before cancelling your card and issuing you a new one.  

 

Good luck!

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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