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Participant
March 24, 2022
Question

what to do if you can't pay for a subscription?

  • March 24, 2022
  • 3 replies
  • 1744 views

Hello! Tell me what to do if you can't pay for a subscription? The service does not accept the card. Will the subscription be canceled automatically or will the debt accumulate every month?

    This topic has been closed for replies.

    3 replies

    Nancy OShea
    Community Expert
    Community Expert
    March 25, 2022

    Is this related to the war in Ukraine?  If so, contact Adobe directly. 

    Each situation is handled on a case-by-case basis.


    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    Nancy O'Shea— Product User & Community Expert
    Participant
    March 26, 2022

    Именно так( Я живу в России и Адоб больше не принимает мои карты для оплаты, это очень грустно

    John T Smith
    Community Expert
    Community Expert
    March 24, 2022

    YOU must cancel the subscription or it will continue to build up a balance AND it will auto-renew

     

    To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
    -READ THIS https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel
    -do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee
    --this is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription

    Participant
    March 26, 2022

    Привет! Спасибо, связался со службой поддержки

    Peru Bob
    Community Expert
    Community Expert
    March 24, 2022

    Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    You may also be able to contact Adobe by phone:
    https://helpx.adobe.com/contact/phone.html

    Participant
    March 26, 2022

    Hello! Thanks it helped