what to do if you can't pay for a subscription?

Community Beginner ,
Mar 24, 2022 Mar 24, 2022

Copy link to clipboard

Copied

Hello! Tell me what to do if you can't pay for a subscription? The service does not accept the card. Will the subscription be canceled automatically or will the debt accumulate every month?

Views

260

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 24, 2022 Mar 24, 2022

Copy link to clipboard

Copied

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 26, 2022 Mar 26, 2022

Copy link to clipboard

Copied

Hello! Thanks it helped

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 24, 2022 Mar 24, 2022

Copy link to clipboard

Copied

YOU must cancel the subscription or it will continue to build up a balance AND it will auto-renew

 

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-READ THIS https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel
-do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee
--this is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 26, 2022 Mar 26, 2022

Copy link to clipboard

Copied

Привет! Спасибо, связался со службой поддержки

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 25, 2022 Mar 25, 2022

Copy link to clipboard

Copied

Is this related to the war in Ukraine?  If so, contact Adobe directly. 

Each situation is handled on a case-by-case basis.


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 26, 2022 Mar 26, 2022

Copy link to clipboard

Copied

LATEST

Именно так( Я живу в России и Адоб больше не принимает мои карты для оплаты, это очень грустно

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines