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When does my Adobe Creative Cloud subscription start. I bought one in November 2022 but have yet to

New Here ,
Jul 12, 2023 Jul 12, 2023

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When does my Adobe Creative Cloud subscription start. I bought one in November 2022 but have yet to install it. Work, family bereavement, travel have meant I have not been able to get around to it. Does the subscription start when it is installed ?

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Community Expert ,
Jul 12, 2023 Jul 12, 2023

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no, it starts when your payment is received.

 

<moved from download and install >

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Adobe Employee ,
Jul 12, 2023 Jul 12, 2023

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Hi Balraj,

As the expert explained above, subscription starts when the payment is received. We checked your account details. There is no sales transaction history here.

You can contact our support team to discuss this further as we can not share any confidential info here.

Let us know if you have any questions.

Regards,

Shivangi

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New Here ,
Jul 12, 2023 Jul 12, 2023

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Hallo Shivangi.

I did purchase a CC subscription for LR and Ps last November at Amazon
during their Prime Member offer.

It seems a tad unfair that the usage is defined from the time of purchase
rather than activation. Which I have not done at all for the reasons stated.

Yours Faithfully,
Balraj.

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Adobe Employee ,
Jul 12, 2023 Jul 12, 2023

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I understand this is not as per your expectations.

Our support team is extremely helpful and understanding. I would personally recommend you to contact them and get a resolution ASAP.

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Community Expert ,
Jul 12, 2023 Jul 12, 2023

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adobe doesn't monitor/record your downloads. they do monitor whether you sign in, but i don't believe they record or can access that information.

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Community Expert ,
Jul 12, 2023 Jul 12, 2023

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to contact adobe support: there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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