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J
JohnnyAir
Inspiring
February 16, 2025
Answered

When does my annual plan expire?

  • February 16, 2025
  • 2 replies
  • 2544 views

I have been on the Adobe Stock pay monthly annual plan since 2021.  I am considering cancelling my subscription.  How can I see when my annual plan expires?

Correct answer kglad

Thank you.  May I ask how you found this information?


it's in you screenshot 

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
February 17, 2025

[Moderator moved this from Stock Contributors to Account, Payment & Plan.]

 

Your online account shows when your plan is due to be renewed.

https://account.adobe.com/plans

 

To avoid early termination fees, wait until your 12th month of service to cancel.  And be sure to use up your available credits & download assets beforehand.  Once you cancel, everything stops.

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE CUSTOMER CARE:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
J
JohnnyAirAuthor
Inspiring
February 19, 2025

I can't find the expiration date there.  Here is a pdf of Screen Shots.  Maybe if I have been subscribed for more than 12 months I can cancel anytime without penalty.  Is that the case?

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
February 20, 2025

Thank you.  May I ask how you found this information?


According to this, you've been a subscriber since MAR 17, 2022.

 

 

That means your plan's anniversary date is next month.

 

 

Nancy O'Shea— Product User & Community Expert
    Jill_C
    Community Expert
    Jill_CCommunity Expert
    Community Expert
    February 16, 2025

    Log on to your creativecloud.com account, click on your icon in the upper right corner, then choose Manage Account. That page will show all active subscriptions and their expiration date, as well as your payment info.

    Jill C., Forum Volunteer
    J
    JohnnyAirAuthor
    Inspiring
    February 17, 2025

    Thank you. Yes I've been there but cannot find an expiration date.

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