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FionaHH
Participating Frequently
March 18, 2023
Answered

When does my plan end?

  • March 18, 2023
  • 2 replies
  • 2867 views

Because I now work for an education intstitution, I have access to a cheaper deal for Adobe DC. I would therefore like to cancel my plan, but as I gather from reading this page https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html I will have to pay until my annual plan is up. But how do I know whan my annual plan is up? Can I cancel now anyway and switch when my annual plan is up but continue using Adobe DC as I'm paying for it anyway or do I have to make a note of the date (though I would have to know when that date is) and cancel just before that date? Thanks!

This topic has been closed for replies.
Correct answer kglad

you can stop anytime, but to avoid penalty and maximize your subscription, again, cancel after your 12th payment is received 

2 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
March 18, 2023

See here for more information:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

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FionaHHAuthor
Participating Frequently
March 19, 2023

Thank you but this is precisely the page I mentioned having read in my initial message!

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FionaHHAuthor
Participating Frequently
March 19, 2023

(Note to self: Read original post more carefully.)


I can't say this kind of thing has never happened to me 🙂

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 18, 2023

    no, don't cancel without understanding exactly what you're doing.

     

    if you selected the annual pay, your annual plan expires 12 months after that annual payment.  if you pay monthly, you can cancel any time after adobe receives your 12th payment.

     

    if you don't clearly understand, post your uncertainties here.

    F
    FionaHHAuthor
    Participating Frequently
    March 19, 2023

    Thanks for your answer. I have an annual plan paid monthly. After much searching, I found this: "Subscribed since Aug 8, 2021" The monthly rate is always deducted from my accound on the 16th of every month. So I gather I can stop my plan any time after 16 July 2023?

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    March 19, 2023

    you can stop anytime, but to avoid penalty and maximize your subscription, again, cancel after your 12th payment is received 

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