Skip to main content
c.pfaffenbichler
Community Expert
c.pfaffenbichlerCommunity Expert
Community Expert
January 19, 2022
Answered

when exactly do licenses get verified?

  • January 19, 2022
  • 1 reply
  • 1632 views

Good day! 

Someone who occasionally has to work offline asked me about the exact time CC licenses get verified and I could not tell for sure. 

 

Do any of you know what the exact verification-calendar for an annual license would be? 

Or if logging out and in in the CC application would make sure to start the interval anew? 

 

TIA for any information, 

Pfaffenbichler 

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

C.pfaffenbichler, if you have an annual membership then you can be offline for up to 99 days - https://helpx.adobe.com/creative-cloud/kb/internet-connection-creative-cloud-apps.html.

 

If you find that you are unable to use Creative Cloud applications offline at all, then it is due the stored licensing information being damaged or invalidated, thus requiring a new connection to validate if the membership is active or not.

 

1 reply

T
Test Screen Name
Legend
January 19, 2022

Adobe would not publish such information. Assume it checks every time. HOWEVER, there is some leeway for being offline for a time. Some say it will allow up to a month, but others report it fails the first day offline.

    c.pfaffenbichler
    Community Expert
    c.pfaffenbichlerCommunity ExpertAuthor
    Community Expert
    January 19, 2022

    Thank you! 

     

    I had assumed a month, too, though not certain if it would coincide with a calendar month or just 30 days or … 

     

    Do you have any personal experience or recommendations about how to proceed if one is about to go offline for a while (less than a month) to ensure the license doesn’t terminate due to verification-failure during that time?  

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity ManagerCorrect answer
    Community Manager
    January 19, 2022

    C.pfaffenbichler, if you have an annual membership then you can be offline for up to 99 days - https://helpx.adobe.com/creative-cloud/kb/internet-connection-creative-cloud-apps.html.

     

    If you find that you are unable to use Creative Cloud applications offline at all, then it is due the stored licensing information being damaged or invalidated, thus requiring a new connection to validate if the membership is active or not.

     

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices