when to terminate the subscription

[Karolina28312838myd4]

hi, when shall I terminate the subscription to avoid cancellation fee? 

[try67]

Depends. Is it a monthly subscription, or a yearly one?

[JR Boulay]

[MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS]

[kglad]

@Karolina28312838myd4 

with an annual subscription, cancel after the final payment is received by adobe and before the renewal date.

[Rashmi27002770wxve · Accepted solution]

Hi there,

We appreciate you writing to us. Happy to help!

We have checked your account and we see that you have an active Acrobat Pro subscription under the email address associated with the community. You had purchased the subscription on 12th May 2022 under Annual contract, paid monthly.

The last billing will be around 20th April 2023.

Also, for future reference, please follow the link below which has the steps on how to cancel a subscription.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Since, this is a community forum, if you have any further questions related to cancellation or billing please contact the Support team.

We are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain