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Participant
July 17, 2023
Frage

Why am I being charged with no plan?

  • July 17, 2023
  • 2 Antworten
  • 193 Ansichten

Really tricky. No plan, no subscription - still charged. All links provided are confusing, missleading. Never tried Adobe Reader Pro, no plan, no subscribtion - but charged. Dissapointed, what a "great" business plan. 

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2 Antworten

kglad
Community Expert
Community Expert
July 17, 2023

..and if you've not used a trial of its software and suspect fraudulent use of your credit card, contact your card issuer to report it.

Community Expert
July 17, 2023

You should contact support. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

5. You can contact via Twitter as well, @adobecare
P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan