Why Can't I Just Cancel!

[Guest]

Why cant I just cancel my subscription, I dont have the money to pay for it right now. This is a 22$ a month plan that if I cancel 12 days before I get charged, it will require me to pay 4 and a half months of service that I dont get and cant afford 91$,  no I did not buy the yearly this is a monthly plan that they refuse to let me cancel untill the last 3 days of the month, Absolutly rediculous this is exactly what unity practically tried doing but on a whole different scale of robbery because when you get charged 91$ you dont even get to use it for the next 4 and a half months if I was some one who could make a good argument I would sue them on this!

[kglad]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Guest]

The terms specifically say you will not have a penalty just no refund which is what it should be doing which is why I posted this

[Guest]

this is my plan 22$ a month

[John T Smith]

My Oct 4 2023 reply here discusses the different payment plans... an actual Montly plan is not the same as an annual plan with monthly payments... a Monthly plan costs more, but may be cancelled any month with no penalty

https://community.adobe.com/t5/account-payment-plan-discussions/adobe-scam-1-year-subscription-payme...

[Guest]

This is a monthly plan though which as you said should have no penalty yet shows a 91$ early cancellation fee, if I paid for the whole year I would expect something of the sort but I do monthly payments!

[kglad]

check again, https://account.adobe.com

you most likely have an annual plan, paid monthly.

[Guest]

I pay 22$ a month

[Guest]

ive had this plan for a few months so I know what im paying for

[kglad · Accepted solution]

again,

 

[Guest]

That makes a bit more sence now I thought it was just a normal monthly subscription Thank you for your responces I really appreciate it!

[kglad]

you're welcome but, if you've had that plan for less than  ~4 months, you can plead your case to adobe support.

[sidney_7806]

I can't cancel this even when signed in. Oh well, I'll just have to block Adobe. Awful customer care.

[kglad]

if you have a payment issue, that has to be rectified before you can cancel.