Skip to main content
M
MaxMismetti
Participant
July 12, 2021
Answered

Why did I just spend 30 minutes trying to sign in my Adobe account?

  • July 12, 2021
  • 1 reply
  • 270 views

Tried to open Photoshop. It had to quit because I was signed out (I hadn't).
Signed it to my account using Account Access app.
Tried to open Photoshop again. It had to quit because I was signed out.

Tried again to no avail.

Restarted computer. Signed in again and again ETCETERA until it finally "stuck" signed in (up until now).

What the hell is going on?

macOS Mojave 10.14.6
the only other place I ever signed in was my iPhone to use Photoshop Express last month.

    This topic has been closed for replies.

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    July 12, 2021

    Sign Out When Sign In https://community.adobe.com/t5/Get-Started/sign-in-help/td-p/6071780 may help
    -and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
    -and 'looping' https://community.adobe.com/t5/Get-Started/Re-quot-Sign-in-Required-quot-Loop/td-p/6257463

    M
    MaxMismettiAuthor
    Participant
    July 12, 2021

    thank you. I had actually found that first topic you linked but there was no opm.db under my ~/Library/Application Support/Adobe/OOBE/

    so far the problem was solved by itself, but reading through the forums + google I'm afraid this is going to happen again, and at a critical situation.

     

    I miss the days when you purchased software and it was yours and it could run with no internet connection.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    July 12, 2021

    You may do that with Photoshop Elements http://www.adobe.com/products/elements-family.html

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices