Skip to main content
W
willems89875726
Participant
June 6, 2022
Question

Why do I have to buy LRC again?

  • June 6, 2022
  • 1 reply
  • 277 views

The 23rd of May was my regular, monthly payment for LRC, yesterday however I opened LRC but to my surprise the developmentsection was not accessible and I was asked to buy LRC in order to get access to LRC. Why is that?

 

Thnxs.

 

Willem

This topic has been closed for replies.

1 reply

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
June 6, 2022

Hi @willems89875726,

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
    W
    willems89875726Author
    Participant
    June 6, 2022

    Sorry, but the helpdesksite really is an inscrutable labyrinth for me, didn't find anyone to ask questions. 

     

    I wasn't in trialmode, have been using and paying for LRC for years, I  just want to know why I had to buy it again. And I had no choice but buying it again because the developmentmode didn'twork anymore and I had pictures to process. LRC is working again, I received a usual mail from paypall saying that €12.09 for the Adobe membership would be charged the end end of June. And that's correct, because I already paid in May. Exactly the same mail I get every month, the only difference is  that the 8-digits "Objectnr." has changed, it's not the same anymorer as the past years. But I don't kow what an "Objectnr." is.

     
    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    June 9, 2022

    Sorry for th late reply. "Always up to date" was already selected.

     

    Willem


    Williem, the computer's inability to contact us and your inability to use the inactive Photography plan are probably connected.  Did you encounter any errors while implementing the solutions offered by Nancy and Manan in https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

     

    If not, then please use a different device to contact our support team at https://helpx.adobe.com/contact.html?rghtup=autoOpen if the window continues to fail to open, then use a different machine on a different network.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices