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balkovsky
balkovsky
Known Participant
August 30, 2020
Question

Why do I have to log in of Creative Cloud several times a day?

  • August 30, 2020
  • 3 replies
  • 1393 views

I have CC installed on my PC and laptop. Even though I had the laptop turned off for 2 days, the CC tells me on my PC that I have to log out and often wants a new login. I've already solved it HERE but the problem still it takes. I DO NOT USE TWO COMPUTERS AT ONCE !!! Is there any way to get rid of this annoying thing?

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3 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 19, 2020

you can just watch the date/time files are modified/created.  esp, that opm.db file.

    balkovsky
    balkovskyAuthor
    Known Participant
    October 20, 2020

    I don't understand, it's a job for an IT specialist. I don't know what to do with the files. How to find the cause, etc. So probably try Adobe technical support again, or I don't know anymore 😞

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    October 20, 2020

    Balkovsky, I am sorry that you are encountering problems with repeated logins.  If you are unable to implement the solutions offered in this public discussion forum, please begin a chat session at https://helpx.adobe.com/contact.html to provide direct support.

     

    If you have already contacted our support team, or if your support case is escalated, you can use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update the support case.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 19, 2020

    log in being required every day means something (eg, antivirus prog) on your computer is deleting your cached credentials.

     

    your credentials are stored in your oobe folder.  check creation/change dates/times and see if you can track down what and when files change in that folder.

     

    A) Mac OS: /Users/<user folder>/Library/Application Support/Adobe/OOBE
    Note: The \Users\<user folder>\Library\ is hidden by default after 10.7. google enable access to hidden user library files | Mac OS 10.7 and later for instructions on accessing it or check https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.

    B) Windows: C:\Users\<user folder>\AppData\Local\Adobe\OOBE
    Note: The AppData is hidden with Windows default settings. google Show hidden files, folders, filename extensions | Windows for instructions to show it or check https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.

      balkovsky
      balkovskyAuthor
      Known Participant
      October 19, 2020

      Thanks for the advice, I'm looking at it. There are 18 files and 5 folders with other files in OOBE. Some were changed this morning, but what and how I don't know as a layman. I'm not an IT specialist, but a graphic designer, unfortunately.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      August 30, 2020

      check your account, https://accounts.adobe.com

       

      how many computers do you see (profile>active sessions)?

        balkovsky
        balkovskyAuthor
        Known Participant
        September 8, 2020

        I have been officially using the USER-PC and NOTEBOOK-SDD devices for at least 3 years. I don't understand why devices appear in the list (Internet Explorer, Windows 10 and Firefox, Windows 10). It is probably a duplication of equipment, only under other names.

         

        Today, after turning on the PC, I even had to enter the code from the SMS mobile phone and log in again with difficulty. Really uncomfortable.

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        September 8, 2020

        did you contact adobe support so they could check your computer?

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