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Why does adobe charged me for a future subscriptions May 2023 to May 2024 when i cancleed my sub

New Here ,
Aug 20, 2023 Aug 20, 2023

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Why does adobe charge me for a future subscriptions May 2023 to May 2024 when I cancleed my subsctioption in May and it shows deactivated, and in addition proof is that I cant use ADOBE, and yet ADOBE still wishes to charge my credit card.

 

I have refuted the cahrges with my credit card company but they claim ADOBE still wants the money.  I have a snapshop of my account deactivation and the request to cancel back in MAY

 

How is this legal?

 

[Moderator deleted attached private information. Please do not post private information like e-mails and phone numbers]

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correct answers 1 Correct answer

Community Expert , Aug 20, 2023 Aug 20, 2023

contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted

...

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Community Expert ,
Aug 20, 2023 Aug 20, 2023

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contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

----_------

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



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