Why does adobe make it impossible to write or mail them?

New Here ,
Mar 24, 2022 Mar 24, 2022

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They make it impossible to have a written and documented conversation with them. Why is there no contact info anywhere!?

This company reserved 0,00 on my creditcard and I want to know why. I already called an number and you guys said that my cc isnt recognized in your systems based on the first 4 and last 2 numbers of the creditcard. Soo whats happening?

If you reply. Listen. 

I need an email adress.

Not a link or whatever

A email adress.

Thanks.

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LEGEND ,
Mar 24, 2022 Mar 24, 2022

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Warning : people may Conttact you offering an email address. They are scammers, because Adobe DO NOT HAVE SUPPORT BY EMAIL. Use the contact us page to find a phone number or start a chat. Don't Google for phone numbers, same scammers. I'm not giving a link because you've said you don't want one. Sure, click around Adobe site to find it. But don't fall for scammers giving you the answer you seem to want. 

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Adobe Community Professional ,
Mar 24, 2022 Mar 24, 2022

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Hi, this is primarily a user-to-user Forum – so we don't really have the power to help you here, unfortunately...


The only folks who have the ability to fix plan billing or account payment issues is Adobe Customer Care themselves. Adobe does not do email support, but you should be able to reach them via live online chat:

https://helpx.adobe.com/contact.html


To contact Adobe Customer Support by phone, go to https://helpx.adobe.com/contact/phone.html for a comprehensive list of phone numbers by geography including hours and languages.

*** Beware of scammers and answering anyone who sends you a private message via this forum. ***

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