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art84897186
Participating Frequently
April 3, 2025
Question

why i cant remove adobe account without my payment method

  • April 3, 2025
  • 7 replies
  • 1429 views

I dont want to add payment method, why i cant remove my adobe account??? 
there says: There is an issue with your payment details. You must update your payment information before cancelling your plan.
 

But i dont have any plan, what is going on....

7 replies

John T Smith
Community Expert
Community Expert
April 4, 2025

What do to about what?

When you ask a question you always need to provide some basic information
-Forum quick start https://community.adobe.com/t5/Community-Help/ASK-Forum-Success-Guide-Efficiently-using-the-forums/td-p/4791542
-https://community.adobe.com/t5/Get-Started/Questions-you-need-to-answer-to-receive-better-help/td-p/6199470
-https://community.adobe.com/t5/get-started/how-to-post-and-get-your-issue-resolved-or-what-do-you-need-to-know-to-solve-my-issue/td-p/11178657?page=1

kglad
Community Expert
Community Expert
April 3, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from enterprise & teams">
Nancy OShea
Community Expert
Community Expert
April 3, 2025

Adobe's online account system can neither cancel nor refund you without a valid payment card on file.

You see how that works?

 

Nancy O'Shea— Product User & Community Expert
Jeffrey_A_Wright
Community Manager
Community Manager
April 3, 2025

Thanks for tagging me, @Peru Bob!

 

@art84897186 I am sorry for any confusion. I show that you have created two different accounts, please see https://helpx.adobe.com/enterprise/kb/enterprise-id-faq.html for information on how to sign in under your individual account that has the active subscription you have been using for the last three months.

 

Before you will be able to delete your account we will need to have payment for the services you have utilized. Once you are signed in under the individual account you can use the steps in https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html to update the account and pay for the services rendered.  It looks like you also attemtped to change the name on the account with the active subscription, @art84897186 so you may also need follow the steps in https://helpx.adobe.com/manage-account/using/edit-adobe-account-personal-profile.html and add your correct name and any other required information to the account.

 

Finally, @art84897186 , once your subscription is paid for and current you will be able to complete the steps in https://helpx.adobe.com/manage-account/using/cancel-subscription.html to cancel your subscription. You will want to bookmark this discussion and then use the information in https://helpx.adobe.com/manage-account/using/delete-adobe-account.html to request that the account be deleted, once the subscription is cancelled and any refunds or charges have been settled, @art84897186 . 

art84897186
Participating Frequently
April 4, 2025

omg, how is this posible that my account is not personal???? how to swtch to personal???

Peru Bob
Community Expert
Community Expert
April 3, 2025

@Jeffrey_A_Wright 

Could you please check the OP's account?

John T Smith
Community Expert
Community Expert
April 3, 2025

>used cdkey for one month

 

I don't recognize cdkey as an Adobe product

 

What do you see for your account at https://account.adobe.com/

Peru Bob
Community Expert
Community Expert
April 3, 2025

You probably don't have a valid payment method on your account, and you have a payment due.

Or you may have a penalty to pay before canceling.


See here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html


art84897186
Participating Frequently
April 3, 2025

but i did not subscribe at adobe nothing, why i should have penalty???? and if i will add payment method they will FORCE ME TO SUBSCRIBE, but i dont need this account anymore

art84897186
Participating Frequently
April 3, 2025

There are three types of plans:
Annual plan, prepaid - This is paid once and is an annual commitment because it is a discounted price.
Annual plan, paid monthly - This is an annual commitment because it is a discounted price.
Month-to-month plan - This can be canceled at any time without penalty, but is more expensive.

 

See here:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html


so in order to delete / save account need to add ayment method, and if i dont need this account, just ignore it?