why i cant remove adobe account without my payment method

[art84897186]

I dont want to add payment method, why i cant remove my adobe account??? 
there says: There is an issue with your payment details. You must update your payment information before cancelling your plan.
 

But i dont have any plan, what is going on....

[Peru Bob]

You probably don't have a valid payment method on your account, and you have a payment due.

Or you may have a penalty to pay before canceling.

See here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

[art84897186]

but i dont buy any plan i just used cdkey for one month and thats it. how
is this posible that i have to pay for nothing????

[image: Logo] <> [image: Logo]
Artur Melnik | Graphic Desginer

[Personal information removed by moderator]

[art84897186]

but i did not subscribe at adobe nothing, why i should have penalty???? and if i will add payment method they will FORCE ME TO SUBSCRIBE, but i dont need this account anymore

[Peru Bob]

See here:

https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

[art84897186]

So if i will add payment method ADOBE WILL FORCE ME TO use service that i dont need? I will have to pay for year? Or just for month? and how is this possible that adobe make year plan!?!?!

[Peru Bob]

There are three types of plans:
Annual plan, prepaid - This is paid once and is an annual commitment because it is a discounted price.
Annual plan, paid monthly - This is an annual commitment because it is a discounted price.
Month-to-month plan - This can be canceled at any time without penalty, but is more expensive.

See here:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

[art84897186]

so in order to delete / save account need to add ayment method, and if i dont need this account, just ignore it?

[Peru Bob]

If you ignore it and have a plan that wasn't properly canceled, you may accumulate fees which may affect your credit rating if not paid.

[John T Smith]

>used cdkey for one month

I don't recognize cdkey as an Adobe product

What do you see for your account at https://account.adobe.com/

[Peru Bob]

@Jeffrey_A_Wright 

Could you please check the OP's account?

[Jeffrey_A_Wright]

Thanks for tagging me, @Peru Bob!

@art84897186 I am sorry for any confusion. I show that you have created two different accounts, please see https://helpx.adobe.com/enterprise/kb/enterprise-id-faq.html for information on how to sign in under your individual account that has the active subscription you have been using for the last three months.

Before you will be able to delete your account we will need to have payment for the services you have utilized. Once you are signed in under the individual account you can use the steps in https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html to update the account and pay for the services rendered.  It looks like you also attemtped to change the name on the account with the active subscription, @art84897186 so you may also need follow the steps in https://helpx.adobe.com/manage-account/using/edit-adobe-account-personal-profile.html and add your correct name and any other required information to the account.

Finally, @art84897186 , once your subscription is paid for and current you will be able to complete the steps in https://helpx.adobe.com/manage-account/using/cancel-subscription.html to cancel your subscription. You will want to bookmark this discussion and then use the information in https://helpx.adobe.com/manage-account/using/delete-adobe-account.html to request that the account be deleted, once the subscription is cancelled and any refunds or charges have been settled, @art84897186 . 

[art84897186]

omg, how is this posible that my account is not personal???? how to swtch to personal???

[kglad]

@art84897186 

https://helpx.adobe.com/enterprise/using/manage-adobe-profiles.html#:~:text=If%20you%20want%20to%20s....

[Nancy OShea]

Adobe's online account system can neither cancel nor refund you without a valid payment card on file.

You see how that works?

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from enterprise & teams">

[jayson_0290]

What to do

[John T Smith]

What do to about what?

When you ask a question you always need to provide some basic information
-Forum quick start https://community.adobe.com/t5/Community-Help/ASK-Forum-Success-Guide-Efficiently-using-the-forums/t...
-https://community.adobe.com/t5/Get-Started/Questions-you-need-to-answer-to-receive-better-help/td-p/6199470
-https://community.adobe.com/t5/get-started/how-to-post-and-get-your-issue-resolved-or-what-do-you-need-to-know-to-solve-my-issue/td-p/11178657?page=1