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Why is Adobe withdrawing funds after cancelled subscription?

New Here ,
Apr 21, 2024 Apr 21, 2024

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Hi,

 

I'm disappointed and turned off by the service here! They discontinued the text feature in the firefly AI plan, then when I cancel my subscription before renewal they're still trying to go into my account! They're sending me suspension notices due to failed attempts after I cancelled my plan, Get it together over there guys! 

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correct answers 2 Correct answers

Community Expert , Apr 21, 2024 Apr 21, 2024

I am sorry you are experiencing this problem. This is a community support forum for Adobe customers. We cannot help with account issues here. You will need to contact Adobe Customer Care directly. https://helpx.adobe.com/contact.html

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Community Expert , Apr 22, 2024 Apr 22, 2024

contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe represent

...

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Community Expert ,
Apr 21, 2024 Apr 21, 2024

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I am sorry you are experiencing this problem. This is a community support forum for Adobe customers. We cannot help with account issues here. You will need to contact Adobe Customer Care directly. https://helpx.adobe.com/contact.html

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Community Expert ,
Apr 22, 2024 Apr 22, 2024

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contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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