Skip to main content
kevinc71
Participant
April 14, 2016
Answered

why is my trial only 7 days?

  • April 14, 2016
  • 4 replies
  • 14563 views

I downloaded the Adobe Photoshop CC for trial and it was supposed to be 30 days.  I see that it is in fact only 7 days!  What went wrong?  How do I get the other 21 days?  I can't possibly explore this program in just a week.  I have a day job!!  Is there a way to contact Adobe directly about this?

Windows 10

Adobe Photoshop CC (2015)

This topic has been closed for replies.
Correct answer ProDesignTools

Hi Kevin,

As you discovered, Adobe was testing different free trial periods – and now they have made it the official standard for everyone:

Adobe Reduces CC Free Trial Period to 7 Days Worldwide

4 replies

stephenb53375385
Participant
November 17, 2016

I am very frustrated.

I was asked to try out Photoshop and the new reader. We are currently using 9.

i Installed it one day and about a week and a half later I went to play around with the software and I am being told that my trial has expired. I didn't even get a chance to play with it once as the first day I was installing it and due to several projects on my plate, I only got to it a week later.

So people suggest I just do another trial on another computer using a different email. I could do that but once I get it installed, I may only get to it a week later. Very frustrating that adobe doesn't see that business have a lot on their plate, and I'm assuming non-business too. I wish they would take more interest in their customers.

Participant
December 5, 2016

I had the same issue. I didn't even get the chance to try the software. This is ridiculous...

ProDesignTools
Community Expert
Community Expert
December 6, 2016

Sorry that happened Louis. 

This also could be a possible explanation for some folks whose trials lasted shorter than expected:

Adobe trial software expired early

Participant
June 1, 2016

it also happened to me the next weekend, i just downloaded installed and then it said 7 days trial, i was just like What the ....

Participant
June 4, 2016

Same. I downloaded it and it said "30 day trial" and now I open it today and it says my 7 days are up. Lame, Adobe.

Participant
June 6, 2016

dunno why but my instutition has the new version and it has 30 days, i copied the whole program files and put it on my laptop, and it worked pretty well

kevinc71
kevinc71Author
Participant
April 21, 2016

The problem is moot.  I bit the bullet and paid for a year's subscription.  This is a common problem however and should be addressed. 

ProDesignTools
Community Expert
ProDesignToolsCommunity ExpertCorrect answer
Community Expert
May 10, 2016

Hi Kevin,

As you discovered, Adobe was testing different free trial periods – and now they have made it the official standard for everyone:

Adobe Reduces CC Free Trial Period to 7 Days Worldwide

Participant
December 1, 2017

Except they didn't? I was offered 30 days and then today when I checked (and should have maybe 25 days left), I have 4 days left. I'm a broke college kid and can't afford the membership.

kevinc71
kevinc71Author
Participant
April 14, 2016

This is the reply I got from "customer support":

Rehman: Hello! Welcome to Adobe support.
Rehman: Hi Kevin.
Rehman: I am reviewing your issue. Please stay online and do not close the chat window or browser in order to ensure our chat session is not interrupted.
Rehman: I understand you are trial is getting  expired early, is that correct?
Rehman: Thank you for your patience.
Kevin Cotham: I just downloaded, installed it and ran it. It said "7" day trial. I thought it was supposed to be a 30 day trial
Rehman: Thank you for the confirmation.
Rehman: I will be glad to check and help you in this regard.
Rehman: May I know the operating system and the version that you are using?
Kevin Cotham: I am running the latest version of Windows 10.
Kevin Cotham: Adobe Creative Cloud 2015, Lightroom and Photoshop
Rehman: I understand your concern, we do not have an option to increase the trail period days.
Kevin Cotham: Why did you advertise 30 days and only deliver 7?
Rehman: Would you mind waiting for 2 - 3 minutes while I research on this issue?
Kevin Cotham: sure, it seems to be a common problem according to the adobe forums
Rehman: Thank you for the staying online.
Rehman: I checked and see Adobe is testing the software, due to which the trial period is decreased.
Kevin Cotham: So, if will my trial be extended once testing is over?
Rehman: I am sorry to inform you, trial can not be extended you will have to purchase  the Applications in order to access it.
Rehman: Is there anything else I can help you with?
Kevin Cotham: Well, if this is the way that Adobe treats prospective customers, I certainly won't be a paying customer. This is very shady. You should change your website to reflect that the trial is only 7 days, not the 30 days that you posted. False advertising!
info: Your chat transcript will be sent to [email removed] at the end of your chat.
Rehman: I understand you concer.
Rehman: The 30 days trial is removed, it is no longer available to for 30 days.
Rehman: You can use the trial unless the trial is expired.
Kevin Cotham: I certainly can't make the decision to "lease" this product in just 7 days.
Rehman: There is no other option you can try the software till 7 days.



Clearly, they have no intention of making good of their advertised "30 day trial".  I will NOT be buying Adobe products in the future.  This is no way to run a business. 

Rajashree Bhattacharya
Legend
April 17, 2016

Can you share the case number with me by private message.

I will follow it up by Tuesday.

Regards

Rajashree