why is my trial only 7 days?

[kevinc71]

I downloaded the Adobe Photoshop CC for trial and it was supposed to be 30 days.  I see that it is in fact only 7 days!  What went wrong?  How do I get the other 21 days?  I can't possibly explore this program in just a week.  I have a day job!!  Is there a way to contact Adobe directly about this?

Windows 10

Adobe Photoshop CC (2015)

[kevinc71]

This is the reply I got from "customer support":

Rehman: Hello! Welcome to Adobe support.
Rehman: Hi Kevin.
Rehman: I am reviewing your issue. Please stay online and do not close the chat window or browser in order to ensure our chat session is not interrupted.
Rehman: I understand you are trial is getting  expired early, is that correct?
Rehman: Thank you for your patience.
Kevin Cotham: I just downloaded, installed it and ran it. It said "7" day trial. I thought it was supposed to be a 30 day trial
Rehman: Thank you for the confirmation.
Rehman: I will be glad to check and help you in this regard.
Rehman: May I know the operating system and the version that you are using?
Kevin Cotham: I am running the latest version of Windows 10.
Kevin Cotham: Adobe Creative Cloud 2015, Lightroom and Photoshop
Rehman: I understand your concern, we do not have an option to increase the trail period days.
Kevin Cotham: Why did you advertise 30 days and only deliver 7?
Rehman: Would you mind waiting for 2 - 3 minutes while I research on this issue?
Kevin Cotham: sure, it seems to be a common problem according to the adobe forums
Rehman: Thank you for the staying online.
Rehman: I checked and see Adobe is testing the software, due to which the trial period is decreased.
Kevin Cotham: So, if will my trial be extended once testing is over?
Rehman: I am sorry to inform you, trial can not be extended you will have to purchase  the Applications in order to access it.
Rehman: Is there anything else I can help you with?
Kevin Cotham: Well, if this is the way that Adobe treats prospective customers, I certainly won't be a paying customer. This is very shady. You should change your website to reflect that the trial is only 7 days, not the 30 days that you posted. False advertising!
info: Your chat transcript will be sent to [email removed] at the end of your chat.
Rehman: I understand you concer.
Rehman: The 30 days trial is removed, it is no longer available to for 30 days.
Rehman: You can use the trial unless the trial is expired.
Kevin Cotham: I certainly can't make the decision to "lease" this product in just 7 days.
Rehman: There is no other option you can try the software till 7 days.

Clearly, they have no intention of making good of their advertised "30 day trial".  I will NOT be buying Adobe products in the future.  This is no way to run a business. 

[Rajashree Bhattacharya]

Can you share the case number with me by private message.

I will follow it up by Tuesday.

Regards

Rajashree

[Guest]

I was told to purchase it and you have a month to get a refunded if you dont like it...thats the only way to test it now for 30 days via adobe

[kevinc71]

The problem is moot.  I bit the bullet and paid for a year's subscription.  This is a common problem however and should be addressed. 

[ProDesignTools · Accepted solution]

Hi Kevin,

As you discovered, Adobe was testing different free trial periods – and now they have made it the official standard for everyone:

Adobe Reduces CC Free Trial Period to 7 Days Worldwide

[ryanet87244147]

Except they didn't? I was offered 30 days and then today when I checked (and should have maybe 25 days left), I have 4 days left. I'm a broke college kid and can't afford the membership.

[Nancy OShea]

30 day trials are no longer offered for Creative Cloud products.   The trial period is 7 days after which you must purchase a plan or the software stops working.   Incidentally, qualifying students can join Creative Cloud for 60% off the regular price.  It's approx USD $20/month for a 12 month subscription.

Adobe Creative Cloud for students and teachers | Adobe Creative Cloud

Nancy

[jamess49137]

it also happened to me the next weekend, i just downloaded installed and then it said 7 days trial, i was just like What the ....

[DarkAthena]

Same. I downloaded it and it said "30 day trial" and now I open it today and it says my 7 days are up. Lame, Adobe.

[jamess49137]

dunno why but my instutition has the new version and it has 30 days, i copied the whole program files and put it on my laptop, and it worked pretty well

[Jennifer33250535uemy]

How did you copy the whole file onto your laptop?

[stephenb53375385]

I am very frustrated.

I was asked to try out Photoshop and the new reader. We are currently using 9.

i Installed it one day and about a week and a half later I went to play around with the software and I am being told that my trial has expired. I didn't even get a chance to play with it once as the first day I was installing it and due to several projects on my plate, I only got to it a week later.

So people suggest I just do another trial on another computer using a different email. I could do that but once I get it installed, I may only get to it a week later. Very frustrating that adobe doesn't see that business have a lot on their plate, and I'm assuming non-business too. I wish they would take more interest in their customers.

[louiss28779157]

I had the same issue. I didn't even get the chance to try the software. This is ridiculous...

[ProDesignTools]

Sorry that happened Louis. 

This also could be a possible explanation for some folks whose trials lasted shorter than expected:

Adobe trial software expired early

[Jennifer33250535uemy]

I paid for the it and it says your free trial is no longer available. I cannot get in touch with anyone who can help me with this problem either. You'd think they'd be concerned with the concerns of customers and/or potential customers.  Terrible customer service and false advertising. 

[kglad]

@Jennifer33250535uemy 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language.  eg, try international english

if that fails, change the install location

[John T Smith]

This space is provided by Adobe, but this is not Adobe support
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