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FernandoSanzPhoto
FernandoSanzPhoto
Participating Frequently
September 29, 2022
Answered

Why on Earth am I being charged twice for Photoshop and Lightroom??????

  • September 29, 2022
  • 1 reply
  • 446 views

I've had a Photography Plan for over a year, a few weeks ago I decided to uprade to a full plan.

But what I nice surprise, now I'm being charged BOTH plans and if I try to cancel my Photography Plan I have to pay for the remaining time.

So here I am, feeling stupid and paying for TWO plans when it's obvious that I cannot make any use of that.

And of course, there's no way to contact with Adobe about it.

Definetly never signing again with Adobe, looking forward to change to another platform.

This topic has been closed for replies.
Correct answer kglad

you won't have to pay for cancelling your photography plan and you can contact adobe support.

 

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true.

p.p.s you can also use phone (but chat is usually quicker), (REMOVED BY MODERATOR)


p.p.p.s. you can also use twitter to tweet @AdobeCare.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
September 29, 2022

you won't have to pay for cancelling your photography plan and you can contact adobe support.

 

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true.

p.p.s you can also use phone (but chat is usually quicker), (REMOVED BY MODERATOR)


p.p.p.s. you can also use twitter to tweet @AdobeCare.

    FernandoSanzPhoto
    FernandoSanzPhotoAuthor
    Participating Frequently
    October 5, 2022

    Thank you, the problem was the cookies, apparently I had to reset the options so that the Chat window would be visible.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      October 5, 2022

      you're welcome.  was support able to refund the duplicate plan?

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