Widerruf meines Vertrages vom 13.12.2024

ich habe den Acrobat gekauft und sie wollen mir ein Abo andrehen. die Seriennummer für den gekauften Acrobat lässt sich nicht vom kaputten laptop deaktivieren.

wohin schicke ich jetzt die Rechnung für die Rückabwicklung des Vertrages, den sie nicht erfüllen wollen?

receipt here means nothing legal because (among other reasons) this is not adobe support.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.