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Will I be charged a cancellation fee when "changing" from CC to a cheaper Photoshop plan?

New Here ,
Dec 26, 2022 Dec 26, 2022

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I am about to change my Photoshop plan to a Creative Cloud plan as they are offering it half price per month for a year. I understand changing a plan generally doesn't incur a cancelation fee and it looks lke they will giev me a refund of the remainder of the month, but what happens when I "change" back to the cheaper Photoshop plan, like a downgrade? will I be charged a fee? Can one even change from the CC plan or do they make sure you have to officially cancel instead of downgrade? I just presume they probably cover themselves somehow say if after 5 months of CC I want to downgrade.

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correct answers 1 Correct answer

Community Expert , Dec 26, 2022 Dec 26, 2022

@Rebekah277053485esa 

 

close to 100% without penalty.

 

to make sure that is 100% (and not just close), have the change made (when you're ready) by an adobe agent (via adobe support) and make sure they explain there will be no penalty.  in fact, for your current change from the photography plan to the cc plan, you should probably have that made by an agent too so your explicitly told the terms of that change are exactly what you want.

 

if you use chat to contact adobe support, you will get a t

...

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New Here ,
Dec 26, 2022 Dec 26, 2022

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I just noticed that the options I have to choose from to "change" my plan include only 1 kind of Premiere Pro plan and this is $72 per month and includes adobe stock. The normal price for PP by itself it about $30 per month, so they obviously just give a selected range that you are allowed to change your plan to, which definitely sucks. At the moment I am paying $15 per month for their Photoshop and Lightroom pack, what are the chances this will even be an option to downgrade to once I change to full CC?

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Community Expert ,
Dec 26, 2022 Dec 26, 2022

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@Rebekah277053485esa 

 

close to 100% without penalty.

 

to make sure that is 100% (and not just close), have the change made (when you're ready) by an adobe agent (via adobe support) and make sure they explain there will be no penalty.  in fact, for your current change from the photography plan to the cc plan, you should probably have that made by an agent too so your explicitly told the terms of that change are exactly what you want.

 

if you use chat to contact adobe support, you will get a transcript of that conversation. save it to prove you should have no penalty in case there's an "error" made by adobe and they try to charge you.

 

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

 

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