Won’t give me a refund for something I don’t use

New Here ,
Mar 18, 2022 Mar 18, 2022

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I spent an hour talking to customer service today trying to get a refund on a service I have NEVER EVEN USED. I don't even remember making an adobe profile but I do remember around the time this account was created that I had experienced a lot of hacking in a ton of my social media/communications accounts. Anyways, I tried getting a refund on the past few months because this is money I need for rent and groceries. 

nope, because I didn't cancel within 14 days I can't get a refund AND I have to pay for another YEAR. That's nearly 1000$ from my RENT and my GROCERIES that they're taking from me because they refuse to be accommodating. 

absolutely ridiculous. I need my money back!!!

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Adobe Community Professional ,
Mar 19, 2022 Mar 19, 2022

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Hi,

 

It's really sad to hear about your terrible experience with Adobe Support.

Since this is a Users forums and not Adobe support Team, we cannot commit on the refund. 

 

Also, please go to Adobe Customer Service (make sure to sign into your Adobe account first):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

 

Thank you.

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Adobe Community Professional ,
Mar 21, 2022 Mar 21, 2022

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Hi @jj.3000,

 

Adobe's Annual plans are for a 12-month commitment. Here's a guide explaining the process which should help you find the best solution, and possibly save some time or money:

What You Should Know Before Canceling Your Adobe Trial or Subscription

But as with any service or subscription, whether you actually used it or not is independent of having signed up for it. (Possibly Adobe might make an exception if it was done by a hacker, but you'd probably need some kind of proof of that.)

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Adobe Community Professional ,
Mar 21, 2022 Mar 21, 2022

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In addition to what the others have said, it sounds like your account/credit card information has been compromised.

 

If it's a credit card, get it canceled now and talk to the issuer about a refund.

 

If it's a direct debit from a bank account, log in to the account directly from a known good URL (NO  EMAIL LINKS), change your passwords, and contact the bank to alert them to the fraud. You may or may not get the money back. Also check your account information to ensure that your email and delivery addresses are the only ones on it. The bank may recommend closing the account and creating a new one to ensure that the fraud doesn't continue.

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