Won't let me cancel plan

Forum|Forum|5 years ago
April 19, 2020
2 replies
7038 views

Hi, a week and a half ago I wanted to try the free trial for Premiere Pro. I couldn't install the app in my computer (it stucked on 4% when installing) so I totally forgot about canceling the plan. It's charging me for something I didn't use and could not use, so I can't even cancel the plan. I have no funds in my PayPal so it's telling me to change the payment method. What can I do? (I inserted a photo so you can see that I even didn't install the app)

This topic has been closed for replies.

Nancy OShea

Community Expert

It doesn't matter if you installed or not. You enrolled in a plan which you need to cancel.

Please log-in to your account below. The option to cancel is not available until you update your payment details.
https://account.adobe.com/plans

If you still need help, scroll down to Support on the same page and click on Contact Adobe.

Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

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