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Auralua244440147l0z
Participant
May 13, 2022
Answered

Wont let me cancel subscription!!

  • May 13, 2022
  • 3 replies
  • 611 views

I signed up for a seven day trial and was told I could cancel after the trial and get a refund if it was still in the first two weeks of purchasing.  My account has charged me for a month and still shows me as a "free profile".  How can I cancel and get a refund??

      Correct answer LinSims

      This is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

      Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

      CHAT: Click the following to contact Adobe customer support staff for help:

      https://helpx.adobe.com/contact/support.html

      You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

      This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

      Click the chat icon at the bottom right of the page to open a chat session.

      If that doesn't work, try this link, which opens a chat window directly:

      https://helpx.adobe.com/contact.html?rghtup=autoOpen


      PHONE: You can also search this page for a regionally appropriate phone number for customer support.

      https://helpx.adobe.com/contact/phone.html

      3 replies

      P
      Padraic30722591eup7
      Participant
      July 26, 2023

      I've been trying to cancel a subscription for months and keep getting the same error message when I try to cancel the plan. Customer service chat wont cancel it for me either. Unnaceptable from a company like adobe. Very dissapointed and not sure how I can get this resolved

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      July 26, 2023

      @Padraic30722591eup7 

       

      and why won't they cancel it?

      R
      Robert250148760mjj
      Participant
      June 26, 2022

      I have a problem now not cancelling my trial subscription on time because Adobe account is not available and working?

      LinSims
      Community Expert
      LinSimsCommunity Expert
      Community Expert
      June 27, 2022

      You have to contact Customer Support. There's nothing we can do here to diagnose why Adobe says your account isn't available.

       

      If you think you already cancelled the trial subscription, check your email for the confirmation from Adobe. Be sure to check your spam folder also, just in case your provider's spam filters are feeling hypersensitive.

      LinSims
      Community Expert
      LinSimsCommunity ExpertCorrect answer
      Community Expert
      May 13, 2022

      This is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

      Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

      CHAT: Click the following to contact Adobe customer support staff for help:

      https://helpx.adobe.com/contact/support.html

      You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

      This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

      Click the chat icon at the bottom right of the page to open a chat session.

      If that doesn't work, try this link, which opens a chat window directly:

      https://helpx.adobe.com/contact.html?rghtup=autoOpen


      PHONE: You can also search this page for a regionally appropriate phone number for customer support.

      https://helpx.adobe.com/contact/phone.html

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