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WORST CUSTOMER SUPPORT EVER

New Here ,
Sep 20, 2022 Sep 20, 2022

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I WAS CHARGED THE ANNUAL SUBSCRIPTION WITHOUT ANY EMAIL WARNING ABOUT IT OR ME BEING ASKED IF I WANT TO RENEW THE SUBSCRIPTION. AS A RESULT I WANTED TO CANCEL IT AND I'M BEING CHARGED A CANCELATION FEE WHICH COSTS 68 EUROS. I TRIED CONTACTING THEM BUT THEY ONLY HAVE THE AUTO REPLY WHICH OF COURSE CAN'T HELP ME. WHAT SHOULD I DO THIS IS UNEXEPTABLE

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Community Expert ,
Sep 20, 2022 Sep 20, 2022

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Subscription roll over automatically. If you want to cancel your subscription, you must do so in the month prior to the renewal date. The renewal date is the anniversary of the day you subscribed.

 

This is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.
LinSims_0-1628856392489.jpeg
If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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Community Expert ,
Sep 20, 2022 Sep 20, 2022

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Let me move this to the Account, Payment, & Plan forum for you, which is the appropriate forum for your question.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs, installation issues, or account issues such as subscription questions or billing problems, or generalized questions about Creative Cloud services.

* Product questions should be posted in the associated product community.
* Installation questions should be posted in the Download & Install community.
* Account issues, including subscription questions or billing problems, should be posted in the Account, Payment, & Plan community.
* Questions about the Creative Cloud desktop app or general questions about apps in the Creative Cloud should be posted to the Creative Cloud Services community.

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Community Expert ,
Sep 20, 2022 Sep 20, 2022

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LATEST

Did you read the TERMS you agreed to when you gave Adobe your payment card?

 

You had 14 days to cancel without penalty and receive a refund.  Failing that, you're on the hook for a 12 month subscription.


How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

PS. We can hear you.

Fig 1.  ALL CAPS is shouting!  Please don't shout.Fig 1. ALL CAPS is shouting! Please don't shout.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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