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Wrong amount taken from credit card

New Here ,
Jul 04, 2023 Jul 04, 2023

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The invoice and the amount taken from my credit card are different.

You turned off live chat while talking.

Why did you end the call without solving the problem? Could you please solve the problem.

order type: Invoice

Why was the amount charged differently?

 

INVOICE

order-.PNG

 

CREDIT CARD

credit-card1.jpg

 

 

 

 

 

 

 

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Community Expert ,
Jul 04, 2023 Jul 04, 2023

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these are user forums. chat disconnects are not rare due to technical issues.  however, you should have an open ticket you can update, https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

 

or recontact adobe support . there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<moved from cc desktop bugs>

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