It's a scam. No customer support to give the answers. I canceled subscription long time go but my card was charged couple days ago. Despite taking money there is no subscription on the account. I want the full refund immediately as the money was taken wrongfuly and subscription wasn't even activated.
This is not Adobe support most of the people here are just like you. You will need to contact support and this should be resolved easily. To contact support follow the instructions given below 1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen 2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open 3. In order to talk to a human type "AGENT" in the chat box 4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.
P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers https://tinyurl.com/y7cfrr7y -Manan