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Wrong Email address to log into Creative Cloud Desktop, How do i switch to my email address?

New Here ,
Apr 08, 2014 Apr 08, 2014

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Wrong Email address to log into Creative Cloud Desktop, How do i switch to my email address?

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Account management, Creative Cloud

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correct answers 1 Correct answer

Adobe Employee , Jun 10, 2014 Jun 10, 2014
Hi Hendy20,If you are not able to proceed to the sign out step trough the Creative Cloud Desktop Manager, please follow the steps below then :Delete the OPM.db file :Close the Creative Cloud application.Navigate to the OOBE folder. Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE Delete the opm.db file.Launch Creative Cloud.If you are not able to find that file, please check the following link, that may be because your library is hidden. http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html...

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Adobe Employee ,
Apr 08, 2014 Apr 08, 2014

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Hi Ddmlaguerre,

To sign out of the Creative Cloud app for desktop, choose > Preferences > Account, and then click Sign Out from Creative Cloud.

Please, let us know how it goes.

Thank you.

Arnaud.

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New Here ,
Jun 10, 2014 Jun 10, 2014

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I am Having the same problem on mac but there is no sign out button on my creative cloud

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Adobe Employee ,
Jun 10, 2014 Jun 10, 2014

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Hi Hendy20,

If you are not able to proceed to the sign out step trough the Creative Cloud Desktop Manager, please follow the steps below then :

Delete the OPM.db file :

  1. Close the Creative Cloud application.
  2. Navigate to the OOBE folder.
    Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE

  3. Delete the opm.db file.
  4. Launch Creative Cloud.

If you are not able to find that file, please check the following link, that may be because your library is hidden.

http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Please, let us know how it goes.

Thank you.

Arnaud.

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New Here ,
Mar 07, 2015 Mar 07, 2015

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Thank you sooo much!!!!

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New Here ,
Mar 17, 2015 Mar 17, 2015

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I am having the same issue and it does not let me delete the opm.db file because it says it is currently open in CC (when I don't have the CC window actually open). What do I do in this case?

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New Here ,
Mar 25, 2015 Mar 25, 2015

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For everyone having this issue, I ended up deleting the Creative Cloud off my computer, doing the above steps (looking up local data folder and deleting that OOBE file, and then reinstalling Creative Cloud. It worked just fine after that!!!

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New Here ,
Mar 25, 2015 Mar 25, 2015

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You are a real genius . Thank You

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New Here ,
Oct 24, 2015 Oct 24, 2015

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Hello

I found the OOB folder but cannot find the opm.db file. Help

Thank you

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Adobe Employee ,
Oct 25, 2015 Oct 25, 2015

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Here is the path for both OS :

  1. Navigate to the OOBE folder.
    Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
    Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
  2. Delete the opm.db file.
  3. Launch the Creative Cloud Desktop application.

Note : These can be hidden folder too.

Regards

Rajashree

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New Here ,
Jun 22, 2016 Jun 22, 2016

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This isn't working for me. I deleted file but it's still asking me to verify an email address that i do not want to sign into Adobe Creative Cloud with. How do i edit the email address?

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New Here ,
Sep 11, 2016 Sep 11, 2016

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when i deleted it, it says:"The action can't be completed because the file is open in Creative Cloud" but creative cloud is closed please help!

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New Here ,
Sep 12, 2016 Sep 12, 2016

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Still not working... When i try to empty trash it says that the document is still in use...

UGH !!!!!

This is what I keep getting(see photo) I cannot log out!

Screen Shot 2016-09-12 at 10.23.40 AM.png

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New Here ,
Nov 17, 2016 Nov 17, 2016

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Thank you so much for this post. 5 hours later I came across this and it worked!

My problem was I created an account and wrote by mistake wrong Email.

After realising I created new one but on I cloud app that you download to your MacBook I realised it wouldnt let me have Sihn in option because I still haven't verify my address the one I typed in by mistake and I have try for so many hour figure out how to sign out so I could log in with my new correct email address. I came across this on this forum and it worked!

This the method 3 I used on my MacBook.

Method 3

The following method makes the user Library folder permanently visible.

Note:

Adobe recommends that only advanced users use this method.

  • Launch Terminal from Macintosh HD > Applications > Utilities.

  • From within Terminal, type the following command and press Return:
    chflags nohidden ~/Library

  • Enter the system administrator password, if prompted, and press Return.

    Note: The system administrator password is not visible as you type it. 

  • Close Terminal. The Library folder is now permanently visible in the Finder.

    and......After all this you just open your iCloud app and continue press the blue highlighted area where it will say send email  to verify your email that what I did and it refreshed and let me log in with the current new email
    I hope this helps as much is it did to me.
    Thank you. x

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New Here ,
Jan 27, 2020 Jan 27, 2020

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I having the same issue but I can't locate the OOBE file. I even tried the ~ /Library method. I really wish Adobe created its desktop app for the average user. 

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New Here ,
Feb 28, 2020 Feb 28, 2020

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Any luck or upadate? I'm having the same issue 

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New Here ,
Feb 22, 2017 Feb 22, 2017

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Uh, this didn't work for me. I also don't have the opm.db file anymore. What do I do?

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New Here ,
Apr 13, 2017 Apr 13, 2017

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Hi,  did as instructed above, but it did not work!

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New Here ,
Dec 04, 2017 Dec 04, 2017

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Nothing was working for me but once i deleted this file I uninstalled creative cloud and when I reinstalled it it allowed me to sign in with another email. THANK YOU!!!!

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New Here ,
Sep 25, 2019 Sep 25, 2019

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Hi I tried to do this exact thing but it continued to ask for verification from a different account that didn't exist

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New Here ,
Jun 21, 2015 Jun 21, 2015

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same problem!

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New Here ,
Aug 24, 2014 Aug 24, 2014

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Thanks, nobody in the live chat could help me. Can't believe it was that simple.

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New Here ,
Jan 26, 2016 Jan 26, 2016

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how do you do it for wiindows

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New Here ,
May 22, 2017 May 22, 2017

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This isn't valid any longer there isn't a preference in the settings

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New Here ,
Jun 21, 2018 Jun 21, 2018

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Hello,

I want to uninstall the adobe software from my computer but when i created an adobe account i used an incorrect email , i did not realise until i tried uninstalling the software this was not my correct email now every time i try and uninstall it comes up with verify email which i can't access. any assistance you could provide would be appreciated

Regards

Lachlan

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