Wrong Email address to log into Creative Cloud Desktop, How do i switch to my email address?

[ddmlaguerre]

Wrong Email address to log into Creative Cloud Desktop, How do i switch to my email address?

[Romsinha-9KMEUt]

Refer the article: http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html.

Regards,

Romit Sinha

[PhotoshopLevelIsOver90000]

what if I'm using Windows 7 I can't find any opm.db nor OOBE file

[Nikhil R Gupta]

Hi,

You can go to C\Users\[user name]\AppData\Local\Adobe\OOBE

If you do not see AppData under your user name then you can Click on Start and type %localappdata% , It will open Local folder then you can go to Adobe/OOBE

Thanks,

Nikhil Gupta

[janv24088903]

     TNX BROOOOOOOOOOOOOOOOOOOOOOOOOO

[yahyem16545190]

i can't delete my opm.db file.

plz help

[Nikhil R Gupta]

Hi yahye,

Make sure you close creative cloud process.

For windows check Task Manager --> Processes

For MAC check Activity Monitor.

Close all the Creative cloud processes and then try to remove opm.db

Thanks,

Nikhil Gupta

[icep42994115]

SORRY,but i cant delete that file because it says "file still open" what to do?

[angelom29969456]

you need to go to task manager (ctrl+alt+supr) then close all adobe processes and try again to deleted the opm.

[Ellaka]

open task manager by right clicking on the taskbar and clicking task manager. go to details and select a task that is by adobe then click end task. do this for all the services that are listed

[Sprungler]

thanks, it helped a lot

[PhotoshopLevelIsOver90000]

Thanks Nikhil it worked!I owe my grades xD Adobe Indesign here I come!

[Nikhil R Gupta]

Hi,

Glad to know it worked.

Cheers,

Nikhil Gupta.

[claudia2303]

hi i dont find the opm.db file in my oobe folder

[fearfullymade4]

Hello,

I had the same problem and I couldn't find any possible answers. However, I right clicked on the big blue button above "resend email" -- can't exactly remember if it said "check and continue". Then it allowed me to sign in with another account.

I hope this helps

[liuverd54399465]

SOLUTION:

Mac: Go to Task Monitor

Windows: Go to Task Manager

...and close/kill every task associated to Adobe (most of them start with word "Adobe")

Only when you close all Adobe related apps, you can proceed to remove adobe files from application folder. 

```

1. Navigate to the OOBE folder.
   Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
   Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
2. Delete the opm.db file.
3. Launch the Creative Cloud Desktop application.

```

That worked for me.

[user424]

Now its not there anymore

[scottl93947463]

Nothing is working for me. I have deleted the files and reinstalled everything. It wont let me log out either. What can I do? (I'm on windows 7)

[anzelac14543774]

Well I deleted these documents and Creative Cloud still wants me to confirm the e-Mail I typed wrong... I'm using Mac can someone help me? ...

[constancen3248395]

Any further information on this?  Have followed every step above and it will not allow me to change email addresses.

[Rajashree Bhattacharya]

Could you please let me know your Adobe ID with which you are trying to log in to Creative Cloud. Please send the Adobe ID by personal messaging.

Regards

Rajshree

[xeroxg39712151]

Please help, I have uninstalled creative cloud multiple times and still have this problem I tried  all the above solutions but none work.

Gyazo - f009991850a901f0a7879d4bc93f3467.png

[takavulla]

I am having the same problem. Just can not sing into creative cloud.  I sign in and it says "You are signed out"  Sign-in

[Rajashree Bhattacharya]

Timothy Kavulla, I think you can follow Error: You are no longer signed in to Creative Cloud applications

Regards

Rajshree

[randalm8819498]

So I had the same issue, autocorrect changed the first letter in my signup email - but I never noticed until I was locked out with the "verify email screen", both desktop and browser. None of the suggestions here fixed the issue, but what finally did was doing all of the following: canceling the wrongly entered account - registering the new correct account - close the creative cloud desktop app (of course) - signing in at adobe.com - goto accounts - download something you had not downloaded with the incorrect account - that automatically caused the old account to be logged out of the creative cloud desktop app and now asked me to login (presumably because the old account no longer had cloud privileges) - done.

[delapaz42]

Hi,

I have a similar problem, but slightly different. I created an account accidentally with a wrong email address a while ago, and never purchased the products. Now that I created a new account and acquired the adobe suite, everytime I open de Creative Cloud Application it automatically tries to log in with the previous account! I can't find a "log in with a new user" option.

Anyone can help?

Thanks

Santiago