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WRONG EMAIL ADDRESS USED DURING REGISTRATION

New Here ,
Jun 28, 2023 Jun 28, 2023

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Hi, I need your support. I have used a bad email address [Email removed by moderator] which is no longer valid and I lost access to that mailbox. Adobe require for me verification code that thay are sending on that email. How can I solve this issue as I have purchased subscription for a year and I do not have an access to my accout. Best regards

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correct answers 1 Correct answer

Community Expert , Jun 29, 2023 Jun 29, 2023

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Community Expert ,
Jun 28, 2023 Jun 28, 2023

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Jun 28, 2023 Jun 28, 2023

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Contact Adobe Support and give them a valid email address.


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Jun 29, 2023 Jun 29, 2023

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