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Borja29446207wu29
Participant
April 17, 2023
Question

Wrong email and forgot the password for Adobe Express

  • April 17, 2023
  • 2 replies
  • 514 views

Good morning.

I created an Adobe account with the wrong email and forgot the password.

Now I can not access it because I do not receive mail to confirm the identity or to reset the password.

With that account I subscribed to an Adobe plan and I could not access it and I could not manage my Adobe plan.

How can I access the account again if I can't access that email account?

Thanks for your help

--------------------------------------------------------------------------------------------------------------------------------

Creé una cuenta Adobe con un correo erroneo y olvidé la contranseña.

Ahora no puedo acceder al mismo ya que no recibo correo para confirmar la identidad o para reestablecer la contraseña.

Con esa cuenta realicé la suscripción a un plan Adobe y al no poder acceder no pude administran mi plan adobe.

El correo de suscripción es <Removed by Moderator>

¿Como podría volver a acceder a la cuenta si no puedo acceder a esa cuanta de correo?

Gracias por su ayuda.

This topic has been closed for replies.

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 17, 2023

contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

R
Community Manager
Rashmi27002770wxveCommunity Manager
Community Manager
April 17, 2023

Hi there,

 

Happy to help!

 

Since, this is a community forum, we would request you to contact our Customer Support team and you will get all the help you require in order to resolve the issue.

 

We are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
April 17, 2023

Borja, thank you for your question. You can use the steps listed in https://helpx.adobe.com/manage-account/using/change-or-reset-password.html to change the password yourself. If you are blocked from completing the reset, please try using a different web browser or device to complete the process.

 

If needed, you can contact our chat support team, as suggested by Kglad and Rashmi, but you will still be asked to complete the process listed at https://helpx.adobe.com/manage-account/using/change-or-reset-password.html under their direction. When clicking on https://helpx.adobe.com/contact.html?rghtup=autoOpen please ensure any private information on the computer is closed in case direct assistance is needed to help you complete the password reset, Borja.

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