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Wrong email ID

New Here ,
Feb 01, 2023 Feb 01, 2023

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Purchased a software and misspelt my email, registering with a wrong email address and unable to verify my account. Need help to revise the adobe ID to the correct email address.

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correct answers 1 Correct answer

Community Expert , Feb 01, 2023 Feb 01, 2023

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Community Expert ,
Feb 01, 2023 Feb 01, 2023

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Community Expert ,
Feb 02, 2023 Feb 02, 2023

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if you made a purchase using that incorrect email, contact adobe support*. otherwise, make another account using the correct email address.

 

*

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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