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A
ap_photo_ap
Participating Frequently
February 5, 2025
Question

Wrong Invoice Language

  • February 5, 2025
  • 1 reply
  • 314 views

Greetings, colleagues. I live in Ukraine and use Engllish as the primary language.  Despite this, I keep on receiving emails and Adobe Transaction Invoices each month in a wrong language, that is ruZZian. ruZZia wages war against Ukraine, and it's painful to see the enemy's language (ruZZian) in my emails from Adobe. I applied to the Support team via the chat a number of times. Each time I applied, the Agents have been very friendly and helpful, and assured me I was going to obtain Ukrainian or English versions of my emails and invoices the next time. However, I keep on receiving the emails and invoices in ruZZian over and over again. 

What can I do about it? Can this problem be solved? Is it possible to get the invoices and emails in Ukrainian or English at all? How many times do I have to apply to the support agents to make sure my request is met?

Thank you

1 reply

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
February 5, 2025

Hi @arrideo.photography,

We appreciate you reaching out. Please contact our support team to get the invoice language checked. You can start a private chat session here: https://adobe.ly/4aL5PKM

Let us know if you have any questions.


^SG

A
ap_photo_apAuthor
Participating Frequently
February 5, 2025

Dear Shivangi,

I have contacted the support team a number of times (5 or 6, I believe) but in vain. Every time I contacted the support agents via the private chat, all of them have been very friendly and supportive, and promised to make sure the next time the language would be set to English. However, this never happened in reality. So, are there any other options available?

 

A
ap_photo_apAuthor
Participating Frequently
June 13, 2025

no.  you have to go through support.


I contact the support team every month, every time I get the pdf file with Adobe Transaction Report emailed to me. Every time I have to get through a number of people before I am directed to the one who seems to be i charge of this issue. He or she assures me every time that the next time my pdf file with Adobe Transaction Report emailed to me is going to be in the appropriate language, not ruZZian. And every month I get the next Adobe Transaction Report in ruZZian all over again. Is Adobe doing this for a purpose? Are you anti-Ukrainian? I doubt this because the Ukrainian version of Adobe Creative Cloud is perfect! Why is it a problem to provide your loyal customers with the correct, Ukrainian version of the pdf file? All my language settings are set English, I checked this many times with the support team. I'm in such a desperation because of this 

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