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A
ap_photo_ap
Participating Frequently
February 5, 2025
Question

Wrong Invoice Language

  • February 5, 2025
  • 1 reply
  • 314 views

Greetings, colleagues. I live in Ukraine and use Engllish as the primary language.  Despite this, I keep on receiving emails and Adobe Transaction Invoices each month in a wrong language, that is ruZZian. ruZZia wages war against Ukraine, and it's painful to see the enemy's language (ruZZian) in my emails from Adobe. I applied to the Support team via the chat a number of times. Each time I applied, the Agents have been very friendly and helpful, and assured me I was going to obtain Ukrainian or English versions of my emails and invoices the next time. However, I keep on receiving the emails and invoices in ruZZian over and over again. 

What can I do about it? Can this problem be solved? Is it possible to get the invoices and emails in Ukrainian or English at all? How many times do I have to apply to the support agents to make sure my request is met?

Thank you

1 reply

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
February 5, 2025

Hi @arrideo.photography,

We appreciate you reaching out. Please contact our support team to get the invoice language checked. You can start a private chat session here: https://adobe.ly/4aL5PKM

Let us know if you have any questions.


^SG

A
ap_photo_apAuthor
Participating Frequently
June 14, 2025

According to an agent, "As checked, my colleague has changed the language of your Invoices to English and the last monthly Invoice was also issued in English"
But it's wrong!!!! The enclosed PDF file I obtained on June 4 is in ruzzian again! Not English, not Ukrainian. It's totally ruzzian! Is there anybody in the support team to see the diffrence? 

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