Skip to main content
E
Equipo27256430kxw0
Participant
November 22, 2022
Answered

Wrong payment - I need a refund

  • November 22, 2022
  • 2 replies
  • 504 views

HI there,

 

Can someone tell how to contact adobe, I have been charged for a plan that it was cancelled.

 

Thanks in advance

This topic has been closed for replies.
Correct answer Peru Bob

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

or Twitter:
https://twitter.com/AdobeCare

2 replies

E
Equipo27256430kxw0Author
Participant
November 23, 2022

 

xat is only active when you have a paid subscription. That's why I have to come to the community to ask for help. There is no way I can get in touch with payment department... sigh...

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 23, 2022

use phone or twitter 

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
November 22, 2022

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

or Twitter:
https://twitter.com/AdobeCare

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices