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inva1
Participant
February 2, 2020
Question

Wrong payment

  • February 2, 2020
  • 3 replies
  • 254 views

hello ,i wanted to save a video but i buy it accidentaly but i dont want it and i dont need it ,the video cost 80 euro and its a way to take my money back.thank for help 

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3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
February 2, 2020

Was this an Adobe Stock purchase?

Are you saying you accidentally licensed a Stock video or image you don't want?

https://helpx.adobe.com/stock.html

 

 

 

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
February 2, 2020

You must use the chat link

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
February 2, 2020

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

--next 2 instruction lines added per ACP linsims
-click the chat icon at the bottom right of the page to open a chat session
-type AGENT into the chat window to connect directly to a CSR rather than the AI

I
inva1Author
Participant
February 2, 2020

i want to ask for my money back and i dont find an opsiom here

 

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