Wrong subscription maybe on my account - I need my portfolio back.

[Marlena26871734jlob]

Recently, I renewed my Adobe subscription through SurfSpot to take advantage of a student discount, as my school has a partnership with them. I use my Adobe account on both my desktop and laptop. I thought that once I activated the subscription on my desktop, it would automatically be available on my laptop as well, since it's the same account.

However, when I tried to access my Adobe Portfolio to search for internships, I discovered it was missing. Upon checking, I realized the subscription is active on my desktop, but there is no active subscription on my laptop. This is likely why my portfolio is unpublished. Strangely, I can see the portfolio editor on my laptop, but not on my desktop.

Now, I’m concerned that I may have activated the subscription on a different account by mistake. What can I do to either transfer the subscription to my laptop or recover the portfolio on the correct account?

Note: I have already submitted a ticket to Adobe Portfolio over two weeks ago, and after the initial email asking for details (URL, email, etc.), I haven’t received any further response. I even sent a second ticket but haven’t heard back. The support seems unresponsive, and I’m trying to resolve this issue myself in the meantime.

[kglad]

you can't transfer a subscription from one id to another.  you  have to cancel an unwanted id subscription and then start the wanted id subscription.

i'm not sure adobe support can even help you with that because of the involvement surfspot, but you can try.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Marlena26871734jlob]

I have checked my ID's from my laptop and desktop and the account has the same e-mail. To my knowing, it isn't possible to have another ID on the same email. Not sure about this, though. I am logged in on the same account on both devices, but it looks like they both have a different cloud. What I see on my desktop like in adobe portfolio isn't seeable on my laptop. I am scared to log out and log back in with the thought of losing my whole portfolio on my laptop because it is currently unpublished cause it said on my laptop I have no subscription while I do. I have also checked if my laptop is linked to the account, and it says it was. 

[kglad]

on each computer, if you sign out and then back in on your cc desktop app are you offered a profile choice?

[Marlena26871734jlob]

I recently discovered that I have an enterprise (business) account and a personal account, both linked to the same email address. I can switch between these accounts whenever i want, but only the enterprise account (purchased through Surfspot) has an active subscription. My personal account, however, does not have a subscription as far as i can see. I didn't knew i had a enterprise account cause before that it my subscription was always activated on my personal account to my knowing.

Currently, I'm logged into my personal account on my laptop and my enterprise account on my desktop. The issue is that I can no longer access my Adobe Portfolio on my personal account because it lacks a subscription while i did pay for a subscription that leaded to a enterprise account? I just need my portfolio from my personal account, nothing more. i can switch with easy to the enterprise account if i had my portfolio.. 

I reached out to Adobe support as previously recommended, but they suggested submitting another support ticket to resolve the issue. While I understand this process, I haven't seen any progress or active resolution so far. 

[kglad]

then you should be offered a profile choice.