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Ahmet Emre5FEF
Participant
June 12, 2023
Answered

Wrongfully charged, not subscribed for 2 years

  • June 12, 2023
  • 1 reply
  • 171 views

Sorry if this doesnt belong here, but i cant reach call-support(is for some reason disabled currently) and there is no chat support anymore.  This is my only way of communicating.

I havent been using adobe for two years, and all of a sudden i see that adobe has been charging from my paypall when i check if im still subscribed, adobe says no on the website and also doesnt show me the charges, but i can clearly see them on my paypall.

i doubt that i got hacked since thats the only suspisious activity but its still possible.
what can i do now and how can i stop it from continueing?

    This topic has been closed for replies.
    Correct answer kglad

    there are 2 ways to contact adobe; chat and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    June 12, 2023

    there are 2 ways to contact adobe; chat and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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