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Yearly Subscription Trap

New Here ,
Nov 18, 2021 Nov 18, 2021

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I had like many others just subscribed for the trail version of Adobe Stock as I wanted to use a template to create something.

In the excitement I may have overlooked  the fact that Trial = Trap of 1 year if you do not cancel it within one month.

 

I forgot and having checked my bank statement 2 months later I saw I had been charged twice and realised my mistake. Went on to cancel the subscription only to see a $200 cancellation fee. I am shocked to see that Adobe has resolved to trapping people in this yearly subscription model.

 

The Support Specialist on the chat has been at least been helpful cancel the subscription without cancellation fee after trying to offer me 3 months free. I appreciate the offer but a person who did not want to go past the trail has no use of 3 months or 12.

 

I hope Adobe communicates a bit more clearly about the cancellation charges. Having it in a wall of terms and conditions is not very forthright. https://www.adobe.com/in/legal/subscription-terms.html

 

I just wanted to bring this to people's attention, that's all and I recognise my mistake in this but I do not understand:

 

  • Why there is a need for a cancellation fee as its not like they need to restock the software or cover shipping charges.
  • Secondly, why is the trial not preceded by a monthly subscription as opposed to a yearly one where people can still cancel it if they forgot to do so before.

 

I look forward to be educated as to what am I missing here ?

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Community Expert ,
Nov 18, 2021 Nov 18, 2021

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new billing page info.png

photoshop monthly.png

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New Here ,
Nov 18, 2021 Nov 18, 2021

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Thanks for sharing this but this is not what you see when you are signing up.

When signing up, all you see is shown in below images. There is no option to choose between the annual or monthly plan at this stage.

 

While not wrong it certainly does not five the user any option to go on monthly plan.

 

More importantly, even if someone made the mistake of forgetting to cancel, they should not be punished to pay for the entire year or a cancelation fee for something that they would not use. It is not hardware that the value of the product now depreciates having bought or needs to be restocked. 

 

While some may think I am upset, I just want some improvement for other customers of yours, who might end up in the same boat as me. At the end of the day, they may not be as lucky as me and might just move to a competitor. 

 

Adobe - Stock - Trial - 01.jpgAdobe - Stock - Trial - 02.jpg

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Community Expert ,
Nov 18, 2021 Nov 18, 2021

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I haven't seen these before; it might be country specific. Only some of the plans have multiple plans available. That is, most subscriptions are annual plans and you should have a choice between paying up front and paying in installments. Some plans, such as the All Apps plan, allow you to subscribe month-to-month at a higher cost, but there's no cancellation fee.

 

I don't work for Adobe. I just help out around some of the forums. The information I gave you about the cancellation fee is the best information I have. 

 

I do know that Adobe is updating a lot of the sign-up screens to make it more obvious that cancelling after the trial ends and before the end of the subscription incurs a fee. 

 

Unfortunately, these forums are not visited by the people who create those web pages. You can try contacting Adobe directly at the below.

 

Adobe

345 Park Avenue

San Jose, CA 95110-2704

USA Tel: 408-536-6000

USA Fax: 408-537-6000

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Community Expert ,
Nov 18, 2021 Nov 18, 2021

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Annual plans give you a 40% discount to the cost of subscribing month-to-month. If you take an annual plan but cancel early, the cancellation fee is more or less the difference between what it WOULD have cost you to subscribe month-to-month and what it would have cost you if you'd kept the annual plan.

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Community Expert ,
Sep 30, 2022 Sep 30, 2022

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currently when you click to start a plan you see this:

 

kglad_0-1664543111622.png

 

 

which does require some fine print reading, but not much.

 

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Community Expert ,
Oct 03, 2022 Oct 03, 2022

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i'm not sure what free trial for 30days is offered by adobe, but usually if you fail to cancel during the cancellation period (usually 2 weeks) your subscription starts.

 

understanding cancellation 

fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel

 

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Community Expert ,
Oct 03, 2022 Oct 03, 2022

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what's not clear?

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Community Expert ,
Oct 03, 2022 Oct 03, 2022

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adobe stock is irrelevant to this discussion.   you have 14 days to cancel an adobe subscription. if you fail to cancel in that period, adobe keeps up to the full fee.

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Community Expert ,
Oct 04, 2022 Oct 04, 2022

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What @kglad is trying to tell you is that, if you look closely at the paragraph that starts "Add a 30-day free trial" it continues to say "of Adobe Stock". The 30-day free trial is not for the Creative Cloud subscription, it is only for Adobe stock.

 

Just like other Adobe subscriptions, if you do not cancel before the trial period ends, it automatically rolls over to a subscription and you will be charged.

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Community Expert ,
Oct 04, 2022 Oct 04, 2022

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obviously an adobe stock subscription is irrelevant to an adobe cc subscription.

 

but it wouldn't matter if adobe offered 30 days (or anything else) free useage of the cc subscription. the cc cancellation period didn't change.  ie, it's still a 14 day cancellation period.

 

i understand how one can miss a sentence in a paragraph or paragraph in a page.  but missing the point of this discussion is difficult to understand.

 

 

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Community Expert ,
Oct 04, 2022 Oct 04, 2022

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these are user-to-user forums. you're not addressing adobe here.

 

if you think you have valid case for something related to adobe, use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

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Community Expert ,
Oct 04, 2022 Oct 04, 2022

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I think @Jeremy26365533nigc thought that the 30-day trial applied to Creative Cloud and missed that it was only for Adobe Stock.

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Community Expert ,
Oct 04, 2022 Oct 04, 2022

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i'm not sure what that person really thought, but his posts grew more absurd and more abusive with time eventually leading to his banishment and post removals.

 

towards the end he was blaming adobe for allowing his 14 year old daughter to subscibe to something he didn't want (presumably with a credit card he pays).

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Community Expert ,
Oct 05, 2022 Oct 05, 2022

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LATEST

<blink>

 

Well. And that's a thing. 

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