Zusatzabo unterschieben bei Probeabo!?

Forum|Forum|2 years ago
September 27, 2023
3 replies
381 views

Habe ein InDesign Probeabo gehabt, welches ich fristgemäß gekündigt habe. Heute wurde mir via Mail über Paypal mitgeteilt, dass mir rd. 36 EUR für ein ABO abgezogen wird, das ich nicht wissentlich abgeschlossen habe. Die Bestätigungsmail der Kündigung habe ich auch erhalten.

Ich frage mich gerade im Ernst was das für ne dumme Masche ist!! Um Adobe mach ich nur noch einen Bogen wo immer es geht...

This topic has been closed for replies.

Correct answer kglad

@Axel32566956mq0w

again, check your account and use that information along with your prior documentation to communicate the issue to adobe support. maybe wait a few hours before contacting them so you don't get intentionally disconnected for using invective.

T

Tutenchamun06

Participant

Genauso ist es jetzt meinem Sohn ergangen nun soll er monatlich 35.69€ zahlen obwohl er gar kein Einkommen hat. Wie kommt man da wieder raus ohne die ungeheure Summe von 196 Euro Kündigungszahlung wegen vorzeitigem Vertragsende. Ich habe vorsorglich erst einmal ein Anwalt eingeschaltet ob diese Machenschaften überhaupt rechtens sind. Außerdem muss bei solchen Verträgen die entweder Volljährigkeit bzw. Geschäftstätigkeit überprüft werden.

kglad

Community Expert

@Tutenchamun06

you can contact adobe support to discuss. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

kglad

Community Expert

check your account to make sure you canceled before contacting adobe support, https://account.adobe.com

save your cancel confirmation email, if you see a problem in your account.

John T Smith

Community Expert

This space is provided by Adobe, but this is not Adobe support Sorry, nobody here can help with an account or payment problem This is a public forum, you need the link to Adobe support
, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.

You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work This will NOT work
if you are using a VPN.

This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person-Meaning
type in the word Agent in the lower right, without the quote " " marks
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message-click
for more information about scammers https://tinyurl.com/10791730

A

Axel32566956mq0wAuthor

Participant

I dont care whether this is a adobe public account. I have a problem with Adobe charging a service i did not order! And public should see this kind of business!!!

[abuse removed by moderator]

kglad

Correct answer

Community Expert

@Axel32566956mq0w

again, check your account and use that information along with your prior documentation to communicate the issue to adobe support. maybe wait a few hours before contacting them so you don't get intentionally disconnected for using invective.

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